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<channel>
	<title>Open Script Solution&#187; visit</title>
	<atom:link href="http://www.openscriptsolution.com/tag/visit/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.openscriptsolution.com</link>
	<description>... where solutions for script programming are found ...</description>
	<lastBuildDate>Tue, 31 Jan 2012 03:22:52 +0000</lastBuildDate>
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		<item>
		<title>Bagaimana Memeriksa apakah Sebuah URL Ada atau Tidak Tanpa Harus Mengunjungi Halamannya</title>
		<link>http://www.openscriptsolution.com/id/2009/12/25/how-to-check-whether-a-url-exists-or-not-without-visitting-the-page/</link>
		<comments>http://www.openscriptsolution.com/id/2009/12/25/how-to-check-whether-a-url-exists-or-not-without-visitting-the-page/#comments</comments>
		<pubDate>Fri, 25 Dec 2009 16:54:59 +0000</pubDate>
		<dc:creator>Masino Sinaga</dc:creator>
				<category><![CDATA[Umum]]></category>
		<category><![CDATA[check]]></category>
		<category><![CDATA[exist]]></category>
		<category><![CDATA[PHP]]></category>
		<category><![CDATA[url]]></category>
		<category><![CDATA[visit]]></category>

		<guid isPermaLink="false">http://www.openscriptsolution.com/?p=1076</guid>
		<description><![CDATA[Skrip sederhana berikut sangat berguna buat Anda jika Anda ingin memeriksa apakah sebuah URL ada atau tidak tanpa harus mengunjungi halamannya. Skrip ini menggunakan PHP, dan saya sudah mencobanya. Hasilnya sangat menggembirakan. Tentu saja, Anda perlu memodifikasi lebih lanjut sesuai keinginan Anda, misalnya fungsi ini akan dipanggil ketika sebuah tombol diklik, dan sebagainya. Tapi di [...]]]></description>
			<content:encoded><![CDATA[<p>Skrip sederhana berikut sangat berguna buat Anda jika Anda ingin memeriksa apakah sebuah URL ada atau tidak tanpa harus mengunjungi halamannya. Skrip ini menggunakan PHP, dan saya sudah mencobanya. Hasilnya sangat menggembirakan. Tentu saja, Anda perlu memodifikasi lebih lanjut sesuai keinginan Anda, misalnya fungsi ini akan dipanggil ketika sebuah tombol diklik, dan sebagainya. Tapi di sini kita tidak membahas sampai ke detail tersebut. Contoh ini dibuat sesederhana mungkin dengan harapan dapat Anda kembangkan lebih lanjut sesuai kebutuhan masing-masing. <span id="more-1076"></span></p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>1
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</pre></td><td class="code"><pre class="php" style="font-family:monospace;"><span style="color: #000000; font-weight: bold;">&lt;?php</span>  
&nbsp;
   <span style="color: #000000; font-weight: bold;">function</span> checkURL<span style="color: #009900;">&#40;</span><span style="color: #000088;">$url</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span>  
     <span style="color: #000088;">$check</span> <span style="color: #339933;">=</span> <span style="color: #339933;">@</span><span style="color: #990000;">fopen</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$url</span><span style="color: #339933;">,</span> <span style="color: #0000ff;">&quot;r&quot;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> 
     <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$check</span><span style="color: #009900;">&#41;</span>  
       <span style="color: #000088;">$status</span> <span style="color: #339933;">=</span> <span style="color: #009900; font-weight: bold;">true</span><span style="color: #339933;">;</span>  
     <span style="color: #b1b100;">else</span>  
       <span style="color: #000088;">$status</span> <span style="color: #339933;">=</span> <span style="color: #009900; font-weight: bold;">false</span><span style="color: #339933;">;</span>        
     <span style="color: #b1b100;">return</span> <span style="color: #000088;">$status</span><span style="color: #339933;">;</span>  
   <span style="color: #009900;">&#125;</span>  
&nbsp;
   <span style="color: #000088;">$url</span> <span style="color: #339933;">=</span> <span style="color: #0000ff;">&quot;http://www.openscriptsolution.com&quot;</span><span style="color: #339933;">;</span>  <span style="color: #666666; font-style: italic;">// &lt;-- change with other URL</span>
   <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span>checkURL<span style="color: #009900;">&#40;</span><span style="color: #000088;">$url</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span>  
     <span style="color: #b1b100;">echo</span> <span style="color: #0000ff;">&quot;&lt;a href=<span style="color: #006699; font-weight: bold;">$url</span>&gt;<span style="color: #006699; font-weight: bold;">$url</span>&lt;/a&gt; &lt;b&gt;exists&lt;/b&gt;.&quot;</span><span style="color: #339933;">;</span>  
   <span style="color: #009900;">&#125;</span>  
   <span style="color: #b1b100;">else</span> <span style="color: #009900;">&#123;</span>  
     <span style="color: #b1b100;">echo</span> <span style="color: #0000ff;">&quot;&lt;a href=<span style="color: #006699; font-weight: bold;">$url</span>&gt;<span style="color: #006699; font-weight: bold;">$url</span>&lt;/a&gt; does &lt;b&gt;not&lt;/b&gt; exist.&quot;</span><span style="color: #339933;">;</span>  
   <span style="color: #009900;">&#125;</span>  
&nbsp;
<span style="color: #000000; font-weight: bold;">?&gt;</span></pre></td></tr></table></div>

<p><a class="a2a_dd a2a_target addtoany_share_save" href="http://www.addtoany.com/share_save#url=http%3A%2F%2Fwww.openscriptsolution.com%2Fid%2F2009%2F12%2F25%2Fhow-to-check-whether-a-url-exists-or-not-without-visitting-the-page%2F&amp;title=Bagaimana%20Memeriksa%20apakah%20Sebuah%20URL%20Ada%20atau%20Tidak%20Tanpa%20Harus%20Mengunjungi%20Halamannya" id="wpa2a_2"><img src="http://www.openscriptsolution.com/wp-content/plugins/add-to-any/share_save_171_16.png" width="171" height="16" alt="Share"/></a></p>]]></content:encoded>
			<wfw:commentRss>http://www.openscriptsolution.com/id/2009/12/25/how-to-check-whether-a-url-exists-or-not-without-visitting-the-page/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Merekam dan Menampilkan Kunjungan Terakhir Klien dan Staf di osTicket v1.6 RC5</title>
		<link>http://www.openscriptsolution.com/id/2009/10/19/recording-and-displaying-the-last-client-and-staff-visit-in-osticket-v1-6-rc5/</link>
		<comments>http://www.openscriptsolution.com/id/2009/10/19/recording-and-displaying-the-last-client-and-staff-visit-in-osticket-v1-6-rc5/#comments</comments>
		<pubDate>Mon, 19 Oct 2009 04:01:27 +0000</pubDate>
		<dc:creator>Masino Sinaga</dc:creator>
				<category><![CDATA[osTicket]]></category>
		<category><![CDATA[client]]></category>
		<category><![CDATA[displaying]]></category>
		<category><![CDATA[last visit]]></category>
		<category><![CDATA[menampilkan]]></category>
		<category><![CDATA[merekam]]></category>
		<category><![CDATA[page]]></category>
		<category><![CDATA[recording]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[viewticket]]></category>
		<category><![CDATA[visit]]></category>

		<guid isPermaLink="false">http://www.openscriptsolution.com/?p=619</guid>
		<description><![CDATA[Adalah perlu dan bahkan penting bagi staf untuk mengetahui kapan sebuah tiket diakses untuk terakhir kalinya baik oleh klien dan staf di osTicket. Saya telah berhasil membuat modifikasi mengenai hal ini. Modifikasi ini akan merekam dan menampilkan tanggal dan jam ketika suatu tiket diakses terakhir kalinya. Jika staf mengakses sebuah tiket, maka dia akan dapat [...]]]></description>
			<content:encoded><![CDATA[<p>Adalah perlu dan bahkan penting bagi staf untuk mengetahui kapan sebuah tiket diakses untuk terakhir kalinya baik oleh klien dan staf di osTicket. Saya telah berhasil membuat modifikasi mengenai hal ini. Modifikasi ini akan merekam dan menampilkan tanggal dan jam ketika suatu tiket diakses terakhir kalinya. Jika staf mengakses sebuah tiket, maka dia akan dapat melihat kapan klien mengakses tiket tersebut. Juga, staf dapat mengetahui siapa staf yang terakhir mengakses tiket tadi. Jika tiket tadi sedang diakses untuk yang pertama kalinya, maka tidak ada informasi staf yang mengakses tiket tersebut, sampai staf yang sedang tercatat masuk tadi memuat ulang halaman viewticket. <span id="more-619"></span></p>
<ol>
<li>
Pertama sekali, Anda harus membuat sebuah tabel yang bernama <strong>ost_ticket_visit</strong> di dalam database osTicket yang Anda gunakan. Pernyataan SQL berikut dapat Anda eksekusi melalui phpMyAdmin atau tools MySQL lainnya:</p>

<div class="wp_syntax"><div class="code"><pre class="html" style="font-family:monospace;">CREATE TABLE `ost_ticket_visit` (
  `ticketID` int(11) NOT NULL,
  `lastvisitclient` datetime default NULL,
  `lastvisitstaff` datetime default NULL,
  `staff_id` int(10) NOT NULL,
  PRIMARY KEY  (`ticketID`)
) ENGINE=MyISAM DEFAULT CHARSET=latin1;</pre></div></div>

</li>
<li>
Buka file <strong>index.php</strong>, dan cari kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>45
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">  <span style="color: #339933;">&lt;</span>form <span style="color: #000000; font-weight: bold;">class</span><span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;status_form&quot;</span> action<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;tickets.php&quot;</span> method<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;post&quot;</span><span style="color: #339933;">&gt;</span></pre></td></tr></table></div>

<p>lalu ganti dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>45
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">  <span style="color: #339933;">&lt;</span>form <span style="color: #000000; font-weight: bold;">class</span><span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;status_form&quot;</span> action<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;login.php&quot;</span> method<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;post&quot;</span><span style="color: #339933;">&gt;</span></pre></td></tr></table></div>

<p>Catatan: Abaikan langkah ini jika Anda ternyata sudah memiliki kode versi modifikasi/terakhir.</li>
<li>
Buka file <strong>main.inc.php</strong>, dan cari kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>121
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">    <span style="color: #990000;">define</span><span style="color: #009900;">&#40;</span><span style="color: #0000ff;">'TICKET_LOCK_TABLE'</span><span style="color: #339933;">,</span>TABLE_PREFIX<span style="color: #339933;">.</span><span style="color: #0000ff;">'ticket_lock'</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

<p>setelah baris terakhir kode tadi, tambahkan kode berikut ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>122
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">    <span style="color: #990000;">define</span><span style="color: #009900;">&#40;</span><span style="color: #0000ff;">'TICKET_VISIT_TABLE'</span><span style="color: #339933;">,</span>TABLE_PREFIX<span style="color: #339933;">.</span><span style="color: #0000ff;">'ticket_visit'</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">// MOD Check lastlogin/lastlogout, added by Masino Sinaga, Oct 19, 2009</span></pre></td></tr></table></div>

</li>
<li>
Buka file <strong>login.php</strong>, dan cari kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>65
66
67
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">            <span style="color: #339933;">@</span><span style="color: #990000;">header</span><span style="color: #009900;">&#40;</span><span style="color: #0000ff;">&quot;Location: tickets.php&quot;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
            <span style="color: #b1b100;">require</span><span style="color: #009900;">&#40;</span><span style="color: #0000ff;">'tickets.php'</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Just incase. of header already sent error.</span>
            <span style="color: #990000;">exit</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

<p>lalu ganti dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>65
66
67
68
69
70
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">            <span style="color: #666666; font-style: italic;">//@header(&quot;Location: tickets.php&quot;);</span>
            <span style="color: #666666; font-style: italic;">// MOD Last visit by client and staff, Added by Masino Sinaga, Oct 19, 2009</span>
            <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">updateLastVisit</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
            <span style="color: #339933;">@</span><span style="color: #990000;">header</span><span style="color: #009900;">&#40;</span><span style="color: #0000ff;">&quot;Location: tickets.php?id=&quot;</span> <span style="color: #339933;">.</span> <span style="color: #000088;">$ticketID</span> <span style="color: #339933;">.</span> <span style="color: #0000ff;">&quot;&quot;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> 
            <span style="color: #b1b100;">require</span><span style="color: #009900;">&#40;</span><span style="color: #0000ff;">'tickets.php'</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Just incase. of header already sent error.           </span>
            <span style="color: #990000;">exit</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

</li>
<li>
Buka file <strong>tickets.php</strong>, dan cari kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>34
35
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">        <span style="color: #666666; font-style: italic;">//Everything checked out.</span>
        <span style="color: #000088;">$inc</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>34
35
36
37
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">        <span style="color: #666666; font-style: italic;">// MOD Last visit by client and staff, Added by Masino Sinaga, Oct 19, 2009</span>
        <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">updateLastVisit</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$id</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
        <span style="color: #666666; font-style: italic;">//Everything checked out.</span>
        <span style="color: #000088;">$inc</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

</li>
<li>
Buka file <strong>\include\class.ticket.php</strong>, dan cari kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>1336
1337
</pre></td><td class="code"><pre class="php" style="font-family:monospace;"><span style="color: #009900;">&#125;</span>
<span style="color: #000000; font-weight: bold;">?&gt;</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>1336
1337
1338
1339
1340
1341
1342
1343
1344
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1349
1350
1351
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1353
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1355
1356
1357
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1364
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1368
1369
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">   <span style="color: #666666; font-style: italic;">// MOD Last Visit by client and staff, Added by Masino Sinaga, Oct 19, 2009</span>
   <span style="color: #000000; font-weight: bold;">function</span> updateLastVisit<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #339933;">,</span> <span style="color: #000088;">$staffId</span><span style="color: #339933;">=</span><span style="color: #cc66cc;">0</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span>
     <span style="color: #b1b100;">if</span> <span style="color: #009900;">&#40;</span><span style="color: #000088;">$staffId</span><span style="color: #339933;">==</span><span style="color: #cc66cc;">0</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span>	
       <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span>db_query<span style="color: #009900;">&#40;</span><span style="color: #0000ff;">'UPDATE '</span><span style="color: #339933;">.</span>TICKET_VISIT_TABLE<span style="color: #339933;">.</span><span style="color: #0000ff;">' 
	                SET lastvisitclient=NOW() 
 		        WHERE ticketID='</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span> <span style="color: #339933;">&amp;&amp;</span> db_affected_rows<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
          <span style="color: #b1b100;">return</span> <span style="color: #009900; font-weight: bold;">true</span><span style="color: #339933;">;</span>
        <span style="color: #009900;">&#125;</span> <span style="color: #b1b100;">else</span> <span style="color: #009900;">&#123;</span>
          <span style="color: #000088;">$sqlinsert</span> <span style="color: #339933;">=</span> <span style="color: #0000ff;">'REPLACE INTO '</span><span style="color: #339933;">.</span>TICKET_VISIT_TABLE<span style="color: #339933;">.</span><span style="color: #0000ff;">' 
			   SET ticketID = '</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">.</span><span style="color: #0000ff;">', 
			   lastvisitclient = NOW()'</span><span style="color: #339933;">;</span>					
          <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span>db_query<span style="color: #009900;">&#40;</span><span style="color: #000088;">$sqlinsert</span><span style="color: #009900;">&#41;</span> <span style="color: #339933;">&amp;&amp;</span> <span style="color: #009900;">&#40;</span><span style="color: #000088;">$msgid</span><span style="color: #339933;">=</span>db_insert_id<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span>
            <span style="color: #b1b100;">return</span> <span style="color: #009900; font-weight: bold;">true</span><span style="color: #339933;">;</span>	
          <span style="color: #009900;">&#125;</span>
        <span style="color: #009900;">&#125;</span>
      <span style="color: #009900;">&#125;</span> <span style="color: #b1b100;">else</span> <span style="color: #009900;">&#123;</span> 
	<span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span>db_query<span style="color: #009900;">&#40;</span><span style="color: #0000ff;">'UPDATE '</span><span style="color: #339933;">.</span>TICKET_VISIT_TABLE<span style="color: #339933;">.</span><span style="color: #0000ff;">' 
	                 SET lastvisitstaff=NOW(), staff_id='</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$staffId</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">.</span><span style="color: #0000ff;">' 
		         WHERE ticketID='</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span> <span style="color: #339933;">&amp;&amp;</span> db_affected_rows<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
          <span style="color: #b1b100;">return</span> <span style="color: #009900; font-weight: bold;">true</span><span style="color: #339933;">;</span>
        <span style="color: #009900;">&#125;</span> <span style="color: #b1b100;">else</span> <span style="color: #009900;">&#123;</span>
          <span style="color: #000088;">$sqlinsert</span> <span style="color: #339933;">=</span> <span style="color: #0000ff;">'REPLACE INTO '</span><span style="color: #339933;">.</span>TICKET_VISIT_TABLE<span style="color: #339933;">.</span><span style="color: #0000ff;">' 
	                   SET ticketID='</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">.</span><span style="color: #0000ff;">', 
	                   lastvisitstaff=NOW(), 
			   staff_id='</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$staffId</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">.</span><span style="color: #0000ff;">''</span><span style="color: #339933;">;</span>					
          <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span>db_query<span style="color: #009900;">&#40;</span><span style="color: #000088;">$sqlinsert</span><span style="color: #009900;">&#41;</span> <span style="color: #339933;">&amp;&amp;</span> <span style="color: #009900;">&#40;</span><span style="color: #000088;">$msgid</span><span style="color: #339933;">=</span>db_insert_id<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span>
            <span style="color: #b1b100;">return</span> <span style="color: #009900; font-weight: bold;">true</span><span style="color: #339933;">;</span>	
          <span style="color: #009900;">&#125;</span>
        <span style="color: #009900;">&#125;</span>			
      <span style="color: #009900;">&#125;</span>
      <span style="color: #b1b100;">return</span> <span style="color: #009900; font-weight: bold;">false</span><span style="color: #339933;">;</span>
   <span style="color: #009900;">&#125;</span>
<span style="color: #009900;">&#125;</span>
<span style="color: #000000; font-weight: bold;">?&gt;</span></pre></td></tr></table></div>

</li>
<li>
Buat sebuah file kosong baru, lalu copy-paste kode berikut ke dalamnya, dan simpan dengan nama <strong>class.visit.php</strong>, kemudian letakkan file ini di dalam sub direktori <strong>\include\</strong>:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>1
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</pre></td><td class="code"><pre class="php" style="font-family:monospace;"><span style="color: #000000; font-weight: bold;">&lt;?php</span>
&nbsp;
<span style="color: #666666; font-style: italic;">/*********************************************************************
    class.visit.php
&nbsp;
    Handles the last ticket visiting, both for client and staff
&nbsp;
    Masino Sinaga &lt;masino_sinaga@posindonesia.co.id&gt;
    Copyright (c)  2006,2007,2008,2009 osTicket
    http://www.openscriptsolution.com
&nbsp;
    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.
&nbsp;
    $Id: $
**********************************************************************/</span>
&nbsp;
<span style="color: #000000; font-weight: bold;">class</span> Visit <span style="color: #009900;">&#123;</span>
&nbsp;
    <span style="color: #000000; font-weight: bold;">var</span> <span style="color: #000088;">$id</span><span style="color: #339933;">;</span>
    <span style="color: #000000; font-weight: bold;">var</span> <span style="color: #000088;">$ticketID</span><span style="color: #339933;">;</span>
    <span style="color: #000000; font-weight: bold;">var</span> <span style="color: #000088;">$udata</span><span style="color: #339933;">;</span>
    <span style="color: #000000; font-weight: bold;">var</span> <span style="color: #000088;">$lastvisitclient</span><span style="color: #339933;">;</span>
    <span style="color: #000000; font-weight: bold;">var</span> <span style="color: #000088;">$lastvisitstaff</span><span style="color: #339933;">;</span>
    <span style="color: #000000; font-weight: bold;">var</span> <span style="color: #000088;">$staff_id</span><span style="color: #339933;">;</span>
    <span style="color: #000000; font-weight: bold;">var</span> <span style="color: #000088;">$staff_name</span><span style="color: #339933;">;</span>
&nbsp;
    <span style="color: #000000; font-weight: bold;">function</span> Visit<span style="color: #009900;">&#40;</span><span style="color: #000088;">$id</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
        <span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">id</span> <span style="color: #339933;">=</span><span style="color: #cc66cc;">0</span><span style="color: #339933;">;</span>
        <span style="color: #b1b100;">return</span> <span style="color: #009900;">&#40;</span><span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">lookup</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$id</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
    <span style="color: #009900;">&#125;</span>
&nbsp;
    <span style="color: #000000; font-weight: bold;">function</span> lookup<span style="color: #009900;">&#40;</span><span style="color: #000088;">$id</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
        <span style="color: #000088;">$sql</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'SELECT * FROM '</span><span style="color: #339933;">.</span>TICKET_VISIT_TABLE<span style="color: #339933;">.</span><span style="color: #0000ff;">' WHERE ticketID='</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$id</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
        <span style="color: #000088;">$res</span><span style="color: #339933;">=</span>db_query<span style="color: #009900;">&#40;</span><span style="color: #000088;">$sql</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
        <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span><span style="color: #339933;">!</span><span style="color: #000088;">$res</span> <span style="color: #339933;">||</span> <span style="color: #339933;">!</span>db_num_rows<span style="color: #009900;">&#40;</span><span style="color: #000088;">$res</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span>
            <span style="color: #b1b100;">return</span> <span style="color: #009900; font-weight: bold;">NULL</span><span style="color: #339933;">;</span>
&nbsp;
        <span style="color: #000088;">$row</span><span style="color: #339933;">=</span>db_fetch_array<span style="color: #009900;">&#40;</span><span style="color: #000088;">$res</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
        <span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">udata</span><span style="color: #339933;">=</span><span style="color: #000088;">$row</span><span style="color: #339933;">;</span>
        <span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">id</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$row</span><span style="color: #009900;">&#91;</span><span style="color: #0000ff;">'ticketID'</span><span style="color: #009900;">&#93;</span><span style="color: #339933;">;</span> 
        <span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">lastvisitclient</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$row</span><span style="color: #009900;">&#91;</span><span style="color: #0000ff;">'lastvisitclient'</span><span style="color: #009900;">&#93;</span><span style="color: #339933;">;</span>
        <span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">lastvisitstaff</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$row</span><span style="color: #009900;">&#91;</span><span style="color: #0000ff;">'lastvisitstaff'</span><span style="color: #009900;">&#93;</span><span style="color: #339933;">;</span>
        <span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">staff_id</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$row</span><span style="color: #009900;">&#91;</span><span style="color: #0000ff;">'staff_id'</span><span style="color: #009900;">&#93;</span><span style="color: #339933;">;</span>
&nbsp;
        <span style="color: #b1b100;">return</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">id</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
    <span style="color: #009900;">&#125;</span>
&nbsp;
    <span style="color: #000000; font-weight: bold;">function</span> getClientLastVisit<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
        <span style="color: #b1b100;">return</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">lastvisitclient</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
    <span style="color: #009900;">&#125;</span>
&nbsp;
    <span style="color: #000000; font-weight: bold;">function</span> getStaffLastVisit<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
        <span style="color: #b1b100;">return</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">lastvisitstaff</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
    <span style="color: #009900;">&#125;</span>
&nbsp;
    <span style="color: #000000; font-weight: bold;">function</span> getStaffID<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
        <span style="color: #b1b100;">return</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">staff_id</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> 
    <span style="color: #009900;">&#125;</span>
&nbsp;
    <span style="color: #000000; font-weight: bold;">function</span> getStaffName<span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#123;</span>
        <span style="color: #000088;">$sql</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'SELECT username FROM '</span><span style="color: #339933;">.</span>STAFF_TABLE<span style="color: #339933;">.</span><span style="color: #0000ff;">' WHERE staff_id='</span><span style="color: #339933;">.</span>db_input<span style="color: #009900;">&#40;</span><span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getStaffID</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
        <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$res</span><span style="color: #339933;">=</span>db_query<span style="color: #009900;">&#40;</span><span style="color: #000088;">$sql</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span> <span style="color: #339933;">&amp;&amp;</span> db_num_rows<span style="color: #009900;">&#40;</span><span style="color: #000088;">$res</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span>
          <span style="color: #000088;">$row</span><span style="color: #339933;">=</span>db_fetch_array<span style="color: #009900;">&#40;</span><span style="color: #000088;">$res</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
          <span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">staff_name</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$row</span><span style="color: #009900;">&#91;</span><span style="color: #0000ff;">'username'</span><span style="color: #009900;">&#93;</span><span style="color: #339933;">;</span>
        <span style="color: #009900;">&#125;</span>
        <span style="color: #b1b100;">return</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$this</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">staff_name</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
    <span style="color: #009900;">&#125;</span>
&nbsp;
<span style="color: #009900;">&#125;</span>
<span style="color: #000000; font-weight: bold;">?&gt;</span></pre></td></tr></table></div>

</li>
<li>
Buka file <strong>\include\staff\viewticket.inc.php</strong>, dan cari kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>41
42
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">     <span style="color: #339933;">&lt;</span>td width<span style="color: #339933;">=</span><span style="color: #cc66cc;">50</span><span style="color: #000000; font-weight: bold;">%&gt;</span>	
    <span style="color: #339933;">&lt;</span>table align<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;center&quot;</span> <span style="color: #000000; font-weight: bold;">class</span><span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;ticketinfo&quot;</span> cellspacing<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;1&quot;</span> cellpadding<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;3&quot;</span> width<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;100%&quot;</span> border<span style="color: #339933;">=</span><span style="color: #cc66cc;">0</span><span style="color: #339933;">&gt;</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>41
42
43
44
45
46
47
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">     &lt;td width=50%&gt;	
    &lt;table align=&quot;center&quot; class=&quot;ticketinfo&quot; cellspacing=&quot;1&quot; cellpadding=&quot;3&quot; width=&quot;100%&quot; border=0&gt;
      &lt;tr&gt;
        &lt;th&gt;
            Client Last Visit: &lt;/th&gt;
        &lt;td&gt;<span style="color: #000000; font-weight: bold;">&lt;?php</span> <span style="color: #b1b100;">echo</span> Format<span style="color: #339933;">::</span><span style="color: #004000;">db_datetime</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$visit</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getClientLastVisit</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> <span style="color: #000000; font-weight: bold;">?&gt;</span>&lt;/td&gt;
      &lt;/tr&gt;</pre></td></tr></table></div>

<p>Cari lagi kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>67
68
69
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">     <span style="color: #339933;">&lt;/</span>td<span style="color: #339933;">&gt;</span>
     <span style="color: #339933;">&lt;</span>td width<span style="color: #339933;">=</span><span style="color: #cc66cc;">50</span><span style="color: #339933;">%</span> valign<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;top&quot;</span><span style="color: #339933;">&gt;</span>
        <span style="color: #339933;">&lt;</span>table align<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;center&quot;</span> <span style="color: #000000; font-weight: bold;">class</span><span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;ticketinfo&quot;</span> cellspacing<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;1&quot;</span> cellpadding<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;3&quot;</span> width<span style="color: #339933;">=</span><span style="color: #0000ff;">&quot;100%&quot;</span> border<span style="color: #339933;">=</span><span style="color: #cc66cc;">0</span><span style="color: #339933;">&gt;</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>67
68
69
70
71
72
73
74
75
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">     &lt;/td&gt;
     &lt;td width=50% valign=&quot;top&quot;&gt;
        &lt;table align=&quot;center&quot; class=&quot;ticketinfo&quot; cellspacing=&quot;1&quot; cellpadding=&quot;3&quot; width=&quot;100%&quot; border=0&gt;
      &lt;tr&gt;
        &lt;th&gt;
            Staff Last Visit: &lt;/th&gt;
        &lt;td&gt;<span style="color: #000000; font-weight: bold;">&lt;?php</span> <span style="color: #b1b100;">echo</span> Format<span style="color: #339933;">::</span><span style="color: #004000;">db_datetime</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$visit</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getStaffLastVisit</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
				      <span style="color: #b1b100;">echo</span> <span style="color: #009900;">&#40;</span><span style="color: #000088;">$visit</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getStaffName</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span> <span style="color: #339933;">!=</span> <span style="color: #0000ff;">''</span><span style="color: #009900;">&#41;</span> ? <span style="color: #0000ff;">' ('</span><span style="color: #339933;">.</span><span style="color: #000088;">$visit</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getStaffName</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">.</span><span style="color: #0000ff;">')'</span> <span style="color: #339933;">:</span> <span style="color: #0000ff;">''</span><span style="color: #339933;">;</span> <span style="color: #000000; font-weight: bold;">?&gt;</span>&lt;/td&gt;
      &lt;/tr&gt;</pre></td></tr></table></div>

</li>
<li>
Buka file <strong>\scp\tickets.php</strong>, dan cari kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>21
</pre></td><td class="code"><pre class="php" style="font-family:monospace;"><span style="color: #b1b100;">require_once</span><span style="color: #009900;">&#40;</span>INCLUDE_DIR<span style="color: #339933;">.</span><span style="color: #0000ff;">'class.banlist.php'</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>21
22
</pre></td><td class="code"><pre class="php" style="font-family:monospace;"><span style="color: #b1b100;">require_once</span><span style="color: #009900;">&#40;</span>INCLUDE_DIR<span style="color: #339933;">.</span><span style="color: #0000ff;">'class.banlist.php'</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
<span style="color: #b1b100;">require_once</span><span style="color: #009900;">&#40;</span>INCLUDE_DIR<span style="color: #339933;">.</span><span style="color: #0000ff;">'class.visit.php'</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">// MOD Last Visit by client and staff, Added by Masino Sinaga, October 19, 2009</span></pre></td></tr></table></div>

<p>Cari lagi kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>34
35
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">    <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span><span style="color: #339933;">!</span><span style="color: #000088;">$errors</span> <span style="color: #339933;">&amp;&amp;</span> <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">==</span><span style="color: #000088;">$id</span><span style="color: #009900;">&#41;</span>
        <span style="color: #000088;">$page</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Default - view</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>34
35
36
37
38
39
40
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">    <span style="color: #b1b100;">if</span><span style="color: #009900;">&#40;</span><span style="color: #339933;">!</span><span style="color: #000088;">$errors</span> <span style="color: #339933;">&amp;&amp;</span> <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">==</span><span style="color: #000088;">$id</span><span style="color: #009900;">&#41;</span> <span style="color: #009900;">&#123;</span> 
        <span style="color: #666666; font-style: italic;">// MOD Last visit by client and staff, Added by Masino Sinaga, October 19, 2009</span>
        <span style="color: #000088;">$ticketID</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getExtId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
        <span style="color: #000088;">$visit</span><span style="color: #339933;">=</span> <span style="color: #000000; font-weight: bold;">new</span> Visit<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
        <span style="color: #000088;">$page</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Default - view</span>
        <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">updateLastVisit</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #339933;">,</span> <span style="color: #000088;">$thisuser</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
    <span style="color: #009900;">&#125;</span></pre></td></tr></table></div>

<p>Cari lagi kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>180
181
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">                <span style="color: #000088;">$msg</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'Ticket updated successfully'</span><span style="color: #339933;">;</span>
                <span style="color: #000088;">$page</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>180
181
182
183
184
185
186
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">                <span style="color: #000088;">$msg</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'Ticket updated successfully'</span><span style="color: #339933;">;</span>
                <span style="color: #666666; font-style: italic;">//$page='viewticket.inc.php';</span>
                <span style="color: #666666; font-style: italic;">// MOD Last visit by client and staff, Added by Masino Sinaga, October 19, 2009</span>
	        <span style="color: #000088;">$ticketID</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getExtId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
                <span style="color: #000088;">$visit</span><span style="color: #339933;">=</span> <span style="color: #000000; font-weight: bold;">new</span> Visit<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
                <span style="color: #000088;">$page</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Default - view</span>
                <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">updateLastVisit</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #339933;">,</span> <span style="color: #000088;">$thisuser</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span></pre></td></tr></table></div>

<p>Cari lagi kode ini:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>369
370
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">                        <span style="color: #000088;">$page</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span>
                        <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">reload</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Reload ...possibly assigned!</span></pre></td></tr></table></div>

<p>lalu timpa dengan kode berikut:</p>

<div class="wp_syntax"><table><tr><td class="line_numbers"><pre>369
370
371
372
373
374
375
</pre></td><td class="code"><pre class="php" style="font-family:monospace;">                        <span style="color: #666666; font-style: italic;">//$page='viewticket.inc.php';</span>
	                <span style="color: #666666; font-style: italic;">// MOD Last visit by client and staff, Added by Masino Sinaga, October 19, 2009</span>
                        <span style="color: #000088;">$ticketID</span> <span style="color: #339933;">=</span> <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getExtId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
                        <span style="color: #000088;">$visit</span><span style="color: #339933;">=</span> <span style="color: #000000; font-weight: bold;">new</span> Visit<span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
                        <span style="color: #000088;">$page</span><span style="color: #339933;">=</span><span style="color: #0000ff;">'viewticket.inc.php'</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Default - view</span>
                        <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">updateLastVisit</span><span style="color: #009900;">&#40;</span><span style="color: #000088;">$ticketID</span><span style="color: #339933;">,</span> <span style="color: #000088;">$thisuser</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">getId</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span>
                        <span style="color: #000088;">$ticket</span><span style="color: #339933;">-&gt;</span><span style="color: #004000;">reload</span><span style="color: #009900;">&#40;</span><span style="color: #009900;">&#41;</span><span style="color: #339933;">;</span> <span style="color: #666666; font-style: italic;">//Reload ...possibly assigned!</span></pre></td></tr></table></div>

</li>
</ol>
<p>Itulah semuanya. Sekarang sebagai staf, Anda dapat melihat kapan waktu terakhir klien Anda mengakses sebuah tiket dari halaman viewticket, termasuk kapan Anda atau staf yang lain mengakses tiket tersebut untuk yang terakhir kalinya.</p>
<p><img src="http://img29.imageshack.us/img29/7960/osticket16rc5lastvisit.jpg" alt="Informasi Kunjungan Terakhir oleh Client dan Staff di osTicket v1.6 RC5" /></p>
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