Menambahkan Fitur Laporan Ticket Aging, Ticket Summary, dan Ticket untuk Staff ke dalam osTicket v1.6 RC5

Masino Sinaga — Sun, 31 Jan 2010 01:44:08 +0000

Saya telah berhasil membuat sebuah fitur laporan baru ke dalam osTicket v1.6 RC5 yang mengandung tiga laporan baru. Mereka adalah:
1) Usia Tiket (<= 3 Hari, > 3 dan <= 7 Hari, > 7 dan <= 14 Hari, dan > 14 Hari),
2) Ringkasan Tiket (Staff yang bertanggung jawab:, Total Jumlah Tiket yang Aktif:, Total Jumlah Tiket yang Tertutup:, Total Jumlah dari Tiket yang Belum Ditugaskan: ), dan
3) Tiket untuk Staff (Staff yang bertanggung jawab dengan jumlah dan detil tiket yang ditugaskan kepada mereka).

Anda akan melihat bahwa ada tiga sub tab di bawah tab Dashboard di Panel Admin dari osTicket Anda.

Buka file /scp/admin.php Anda, dan cari kode ini:

    break;
    default:
        $errors['err']='Uknown command!';
    endswitch;
endif;

lalu timpa dengan kode berikut:

    break;
    case 'ticketaging':
 
    break;
    case 'ticketsummary':
 
    break;
    default:
        $errors['err']='Uknown command!';
    endswitch;
endif;

Cari lagi kode yang ini:

    case 'dashboard':
    case 'syslog':
        $nav->setTabActive('dashboard');
        $nav->addSubMenu(array('desc'=>'System Logs','href'=>'admin.php?t=syslog','iconclass'=>'syslogs'));
        $page='syslogs.inc.php';
        break;

lalu timpa dengan kode berikut:

    case 'dashboard':
    case 'syslog':
    case 'ticketaging':
    case 'ticketsummary':
    case 'ticketstaff':
        $nav->setTabActive('dashboard');
        $nav->addSubMenu(array('desc'=>'System Logs','href'=>'admin.php?t=syslog','iconclass'=>'syslogs'));
        $nav->addSubMenu(array('desc'=>'Ticket Aging','href'=>'admin.php?t=ticketaging','iconclass'=>'syslogs'));
        $nav->addSubMenu(array('desc'=>'Ticket Summary','href'=>'admin.php?t=ticketsummary','iconclass'=>'syslogs'));
        $nav->addSubMenu(array('desc'=>'Ticket for Staff','href'=>'admin.php?t=ticketstaff','iconclass'=>'syslogs'));
        switch($thistab):
        case 'dashboard':
        case 'syslog':
          $page='syslogs.inc.php';
          break;
        case 'ticketaging':
          $page='ticketaging.inc.php';
          break;
        case 'ticketsummary':
          $page='ticketsummary.inc.php';
          break;
        case 'ticketstaff':
          $page='ticketstaff.inc.php';
        endswitch;
        break;

Buat sebuah file baru yang bernama ticketaging.inc.php, lalu salin dan tempelkan kode berikut ini ke dalam file tadi, dan terakhir, letakkan file ini ke dalam sub direktori /include/staff/ dari osTicket Anda:


if(!defined('OSTSCPINC') || !@$thisuser->isStaff()) die('Access Denied');
 
if($_REQUEST['staffid']) {
  $staffid = $_REQUEST['staffid'];
}
 
echo '
Ticket Aging
';
 
$numtotalstaff=0;
$sqltotalstaff='SELECT DISTINCT(t.staff_id), s.username, s.firstname, s.lastname '.
               'FROM '.TICKET_TABLE.' t, '.STAFF_TABLE.' s '.
               'WHERE t.staff_id <> "0" AND t.staff_id=s.staff_id';
if(($restotalstaff=db_query($sqltotalstaff)) && ($numtotalstaff=db_num_rows($restotalstaff))) {
 $strtickettotalstaff = '';
 $itotalstaff = 1;
?>

 
 Staff Name: 
 


}
 
echo '
';
echo '
';echo'

 


';
 
$numtotal=0;if($staffid){$sqltotal='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id = '.$staffid.' AND status = "open"';}else{$sqltotal='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id <> "0" AND status = "open"';}if(($restotal=db_query($sqltotal))&&($numtotal=db_num_rows($restotal))){$strtickettotal='';$itotal=1;while($rowtotal= db_fetch_array($restotal)){if($itotal<$numtotal){$strtickettotal.='.$rowtotal['ticket_id'].'" target="_blank">'.$rowtotal['ticketID'].', ';}elseif($itotal>=$numtotal){$strtickettotal.='.$rowtotal['ticket_id'].'" target="_blank">'.$rowtotal['ticketID'].'';}$itotal++;}}?>
$numact3days=0;
if ($staffid) {
  $sqlact3days='SELECT * FROM '.TICKET_TABLE.' '.
               'WHERE staff_id <> "0" AND 3 >= TIMESTAMPDIFF(DAY,created,NOW()) '.
               'AND status = "open" and staff_id = '.$staffid.'';
} else {
  $sqlact3days='SELECT * FROM '.TICKET_TABLE.' '.
               'WHERE staff_id <> "0" AND 3 >= TIMESTAMPDIFF(DAY,created,NOW()) '.
               'AND status = "open"';
}
if(($resact3days=db_query($sqlact3days)) && ($numact3days=db_num_rows($resact3days))) {
 $strticketact3days = '';
 $iact3days = 1;
 while ($rowact3days = db_fetch_array($resact3days)) {
   if ($iact3days<$numact3days) {
     $strticketact3days .= '.$rowact3days['ticket_id'].'" target="_blank">'.$rowact3days['ticketID'].', ';}elseif($iact3days>=$numact3days){$strticketact3days.='.$rowact3days['ticket_id'].'" target="_blank">'.$rowact3days['ticketID'].'';}$iact3days++;}}?>
$numact7days=0;
if ($staffid) {
  $sqlact7days='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id = '.$staffid.' AND (7 >= TIMESTAMPDIFF(DAY,created,NOW()) AND 3 < TIMESTAMPDIFF(DAY,created,NOW())) AND status = "open"';
} else {
  $sqlact7days='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id <> "0" AND (7 >= TIMESTAMPDIFF(DAY,created,NOW()) AND 3 < TIMESTAMPDIFF(DAY,created,NOW())) AND status = "open"';
}
 
if(($resact7days=db_query($sqlact7days)) && ($numact7days=db_num_rows($resact7days))) {
 $strticketact7days = '';
 $iact7days = 1;
 while ($rowact7days = db_fetch_array($resact7days)) {
   if ($iact7days<$numact7days) {
     $strticketact7days .= '.$rowact7days['ticket_id'].'" target="_blank">'.$rowact7days['ticketID'].', ';}elseif($iact7days>=$numact7days){$strticketact7days.='.$rowact7days['ticket_id'].'" target="_blank">'.$rowact7days['ticketID'].'';}$iact7days++;}}?>
$numact14days=0;
if ($staffid) {
  $sqlact14days='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id = '.$staffid.' AND (14 >= TIMESTAMPDIFF(DAY,created,NOW()) AND 7 < TIMESTAMPDIFF(DAY,created,NOW())) AND status = "open"';
} else {
  $sqlact14days='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id <> "0" AND (14 >= TIMESTAMPDIFF(DAY,created,NOW()) AND 7 < TIMESTAMPDIFF(DAY,created,NOW())) AND status = "open"';
}
 
if(($resact14days=db_query($sqlact14days)) && ($numact14days=db_num_rows($resact14days))) {
 $strticketact14days = '';
 $iact14days = 1;
 while ($rowact14days = db_fetch_array($resact14days)) {
   if ($iact14days<$numact14days) {
     $strticketact14days .= '.$rowact14days['ticket_id'].'" target="_blank">'.$rowact14days['ticketID'].', ';}elseif($iact14days>=$numact14days){$strticketact14days.='.$rowact14days['ticket_id'].'" target="_blank">'.$rowact14days['ticketID'].'';}$iact14days++;}}?>
$numactmore14days=0;
if ($staffid) {
  $sqlactmore14days='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id = '.$staffid.' AND 14 < TIMESTAMPDIFF(DAY,created,NOW()) AND status = "open"';
} else {
  $sqlactmore14days='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id <> "0" AND 14 < TIMESTAMPDIFF(DAY,created,NOW()) AND status = "open"';
}
 
if(($resactmore14days=db_query($sqlactmore14days)) && ($numactmore14days=db_num_rows($resactmore14days))) {
 $strticketactmore14days = '';
 $iactmore14days = 1;
 while ($rowactmore14days = db_fetch_array($resactmore14days)) {
   if ($iactmore14days<$numactmore14days) {
     $strticketactmore14days .= '.$rowactmore14days['ticket_id'].'" target="_blank">'.$rowactmore14days['ticketID'].', ';}elseif($iactmore14days>=$numactmore14days){$strticketactmore14days.='.$rowactmore14days['ticket_id'].'" target="_blank">'.$rowactmore14days['ticketID'].'';}$iactmore14days++;}}?>

  Ticket Aging and Its Count

  
  
  
  

   
   
   
    
     
       
      
        
   
   
 






 echo "Total Number of Active Tickets: "; ?>
  
 $icon?>" align="right"> echo ''.$numtotal.'
'; ?>

       
       Ticket Item(s):  echo ($strtickettotal)?$strtickettotal:'-'; ?>


      
        
   
   
 






 echo "Total Number of Active Tickets (<= 3 Days): "; ?>
  
 $icon?>" align="right"> echo ''.$numact3days.'
'; ?>

       
       Ticket Item(s):  echo ($strticketact3days)?$strticketact3days:'-'; ?>


      
        
   
   
 






 echo "Total Number of Active Tickets (> 3 Days and <= 7 Days): "; ?>
  
 $icon?>" align="right"> echo ''.$numact7days.'
'; ?>

       
       Ticket Item(s):  echo ($strticketact7days)?$strticketact7days:'-'; ?>


      
        
   
   
 






 echo "Total Number of Active Tickets (> 7 Days and <= 14 Days): "; ?>
  
 $icon?>" align="right"> echo ''.$numact14days.'
'; ?>

       
       Ticket Item(s):  echo ($strticketact14days)?$strticketact14days:'-'; ?>


      
        
   
   
 






 echo "Total Number of Active Tickets (> 14 Days): "; ?>
  
 $icon?>" align="right"> echo ''.$numactmore14days.'
'; ?>

       
       Ticket Item(s):  echo ($strticketactmore14days)?$strticketactmore14days:'-'; ?>

Buat sebuah file baru yang bernama ticketsummary.inc.php, lalu salin dan tempelkan kode berikut ke dalam file tadi, lalu letakkan file ini ke dalam sub direktori /include/staff/ dari osTicket Anda:


if(!defined('OSTSCPINC') || !@$thisuser->isStaff()) die('Access Denied');
 
if($_REQUEST['staffid']) {
  $staffid = $_REQUEST['staffid'];
}
 
echo '
Ticket Summary
';
 
$numtotalstaff=0;
$sqltotalstaff='SELECT DISTINCT(t.staff_id), s.username, s.firstname, s.lastname '.
               'FROM '.TICKET_TABLE.' t, '.STAFF_TABLE.' s '.
               'WHERE t.staff_id <> "0" AND t.staff_id=s.staff_id';
if(($restotalstaff=db_query($sqltotalstaff)) && ($numtotalstaff=db_num_rows($restotalstaff))) {
 $strtickettotalstaff = '';
 $itotalstaff = 1;
?>

 
 Staff Name: 
 


}
 
echo '
';
echo '
';echo'

 


';
 
$numstaff=0;if($staffid){$sqlstaff='SELECT DISTINCT(t.staff_id), s.username FROM '.TICKET_TABLE.' t, '.STAFF_TABLE.' s '.'WHERE t.staff_id = '.$staffid.' AND t.staff_id=s.staff_id';}else{$sqlstaff='SELECT DISTINCT(t.staff_id), s.username FROM '.TICKET_TABLE.' t, '.STAFF_TABLE.' s '.'WHERE t.staff_id <> "0" AND t.staff_id=s.staff_id';}
 
if(($resstaff=db_query($sqlstaff))&&($numstaff=db_num_rows($resstaff))){$strticketstaff='';$istaff=1;while($rowstaff= db_fetch_array($resstaff)){if($istaff<$numstaff){$strticketstaff.='.$rowstaff['staff_id'].'" target="_blank">'.$rowstaff['username'].', ';}elseif($istaff>=$numstaff){$strticketstaff.='.$rowstaff['staff_id'].'" target="_blank">'.$rowstaff['username'].'';}$istaff++;}}?>
$numtotal=0;
if ($staffid) {
  $sqltotal='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id = '.$staffid.'';
} else {
  $sqltotal='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id <> "0"';
}
if(($restotal=db_query($sqltotal)) && ($numtotal=db_num_rows($restotal))) {
 $strtickettotal = '';
 $itotal = 1;
 while ($rowtotal = db_fetch_array($restotal)) {
   if (($itotal<$numtotal)) {
     $strtickettotal .= '.$rowtotal['ticket_id'].'" target="_blank">'.$rowtotal['ticketID'].', ';}elseif($itotal>=$numtotal){$strtickettotal.='.$rowtotal['ticket_id'].'" target="_blank">'.$rowtotal['ticketID'].'';}$itotal++;}}?>
 
$numtotalclosed=0;
if ($staffid) {
  $sqltotalclosed='SELECT * FROM '.TICKET_TABLE.' WHERE status = "closed" and staff_id='.$staffid.'';
} else {
  $sqltotalclosed='SELECT * FROM '.TICKET_TABLE.' WHERE status = "closed"';
}
if(($restotalclosed=db_query($sqltotalclosed)) && ($numtotalclosed=db_num_rows($restotalclosed))) {
 $strtickettotalclosed = '';
 $itotalclosed = 1;
 while ($rowtotalclosed = db_fetch_array($restotalclosed)) {
   if ($itotalclosed<$numtotalclosed) {
     $strtickettotalclosed .= '.$rowtotalclosed['ticket_id'].'" target="_blank">'.$rowtotalclosed['ticketID'].', ';}elseif($itotalclosed>=$numtotalclosed){$strtickettotalclosed.='.$rowtotalclosed['ticket_id'].'" target="_blank">'.$rowtotalclosed['ticketID'].'';}$itotalclosed++;}}?>
 
$numtotalunassigned=0;
if ($staffid) {
  $sqltotalunassigned='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id = "0" and staff_id = '.$staffid.'';
} else {
  $sqltotalunassigned='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id = "0"';
}
if(($restotalunassigned=db_query($sqltotalunassigned)) && ($numtotalunassigned=db_num_rows($restotalunassigned))) {
 $strtickettotalunassigned = '';
 $itotalunassigned = 1;
 while ($rowtotalunassigned = db_fetch_array($restotalunassigned)) {
   if ($itotalunassigned<$numtotalunassigned) {
     $strtickettotalunassigned .= '.$rowtotalunassigned['ticket_id'].'" target="_blank">'.$rowtotalunassigned['ticketID'].', ';}elseif($itotalunassigned>=$numtotalunassigned){$strtickettotalunassigned.='.$rowtotalunassigned['ticket_id'].'" target="_blank">'.$rowtotalunassigned['ticketID'].'';}$itotalunassigned++;}}?>

  Ticket Summary and Its Count

  
  
          
  
  
          
   
   
   
    
     
       
      
        
   
   
 






 echo "Staff in Charge: "; ?>
  
 $icon?>" align="right"> echo ''.$numstaff.'
'; ?>

       
       Staff in Charge Username:  echo ($strticketstaff)?$strticketstaff:'-'; ?>


      
        
   
   
 






 echo "Total Number of Active Tickets: "; ?>
  
 $icon?>" align="right"> echo ''.$numtotal.'
'; ?>

       
       Ticket Item(s):  echo ($strtickettotal)?$strtickettotal:'-'; ?>


      
        
   
   
 






 echo "Total Number of Closed Tickets: "; ?>
  
 $icon?>" align="right"> echo ''.$numtotalclosed.'
'; ?>

       
       Ticket Item(s):  echo ($strtickettotalclosed)?$strtickettotalclosed:'-'; ?>


      
        
   
   
 






 echo "Total Number of Unassigned Tickets: "; ?>
  
 $icon?>" align="right"> echo ''.$numtotalunassigned.'
'; ?>

       
       Ticket Item(s):  echo ($strtickettotalunassigned)?$strtickettotalunassigned:'-'; ?>

Buat sebuah file yang bernama ticketstaff.inc.php, lalu salin dan tempelkan kode berikut ke dalam file tersebut, dan terakhir, letakkan file ini ke dalam sub direktori /include/staff/ dari osTicket Anda:


if(!defined('OSTSCPINC') || !@$thisuser->isStaff()) die('Access Denied');
 
$qselect='SELECT DISTINCT(t.staff_id), s.username, s.firstname, s.lastname ';
$qfrom='FROM '.TICKET_TABLE.' t, '.STAFF_TABLE.' s ';
$qwhere=' WHERE t.staff_id <> "0" AND t.staff_id=s.staff_id ';
//get log count based on the query so far..
$total=db_count("SELECT count(*) $qfrom $qwhere");
$pagelimit=30;
//pagenate
$pageNav=new Pagenate($total,$page,$pagelimit);
$pageNav->setURL('admin.php',$qstr);
$query="$qselect $qfrom $qwhere ORDER BY t.created DESC LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
//echo $query;
$result = db_query($query);
$showing=db_num_rows($result)?$pageNav->showing():"";
?>
Ticket for Staff

$statusss?>" >

    if($num>0){
    ?>
} ?>
    
    
    
    


        $class = "row1";
        $total=0;
        $i=1;
        if($result && ($num=db_num_rows($result))):
            while ($row = db_fetch_array($result)) {
                ?>
$class?> " id="$i?>">

            $class = ($class =='row2') ?'row1':'row2';
            $i++;
            } //end of while.
        else: //not tickets found!! ?>
<tr class="$class?>"><td><b>Query returned 0 results.b>td>
tr>

        endif; ?>

  Staff Name and Tickets Count


                  $i?>');">
                  $i?>" src="images/plus.gif">
                  echo $row['username']." (".$row['firstname']." ".$row['lastname'].")";?>
 
                
                $sqln='SELECT * FROM '.TICKET_TABLE.' WHERE staff_id='.$row["staff_id"].'';
                if(($resn=db_query($sqln)) && ($numn=db_num_rows($resn))) {
 
                }
                ?>
                    
                  $icon?>">$numn?>
$i?>" class="hide">
                        
 
                
 
                $sqlt='SELECT ticketID, ticket_id FROM '.TICKET_TABLE.' WHERE staff_id='.$row["staff_id"].'';
                if(($rest=db_query($sqlt)) && ($numt=db_num_rows($rest))) {
                    $strt='';
                    $it=1;
                    while ($rowt = db_fetch_array($rest)) {
                    if ($it<$numt) {
                        $strt.='.$rowt['ticket_id'].'" target="_blank">'.$rowt['ticketID'].', ';
                    } elseif ($it>=$numt) {
                        $strt.='.$rowt['ticket_id'].'" target="_blank">'.$rowt['ticketID'].'';
                    }
                    $it++;
                    }
                }
 
                ?>
                  $strt?>  






page:$pageNav->getPageLinks()?>

Open Script Solution» usia tiket

Menambahkan Fitur Laporan Ticket Aging, Ticket Summary, dan Ticket untuk Staff ke dalam osTicket v1.6 RC5