Komentar di: Menambahkan Fitur Laporan Ticket Aging, Ticket Summary, dan Ticket untuk Staff ke dalam osTicket v1.6 RC5

Oleh: Nino

Nino — Mon, 23 Aug 2010 19:38:17 +0000

Masino,

I have tried to implement this, but get errors. I have noticed that the “lines” you indicate is different on my side. I do not know if this is because you have other mods done. Anyway, you specify ticket aging in terms of days… Is there a way I can have the aging options in hours? Example,
<=1 hour
<=2 hours
<=5 hours
<=8 hours
<= 24 hours
Select end date -> Preview or export to csv
Closed Tickets : Select start date -> Select end date -> Preview or export to csv
Stale Tickets : Select start date -> Select end date -> Preview or export to csv
etc.

This seems like a much easier option, because then the admin can select the dates/hours.

Your help on this one will be appreciated.

Regards,

Oleh: Cuong

Cuong — Sat, 29 May 2010 00:00:31 +0000

Corrections:
Hi Masino,
I need a Mod audit ticket and Dashboard to show under Dashboard. ( forget the “Post Internal Note”)
Thank you for your help,

Oleh: Cuong

Cuong — Fri, 28 May 2010 03:06:53 +0000

Hi Masino,
Please add one more MOD such as ” Post Internal Note” to Dashboard?
Thank you for your help,
Cuong

Oleh: Dale

Dale — Wed, 31 Mar 2010 17:26:56 +0000

Hi, I have implemented this and notice that any tickets that are assigned to somebody, show up under the active tickets in the ticket summary, even though they have been closed..

is that taken care of in the updated versions?

thanks..

and thanks again for your mods… makes osticket a lot more functional

Oleh: Shinshigumi

Shinshigumi — Mon, 22 Feb 2010 01:52:36 +0000

Helo sir,

Thank you very much for this mod, as Thun Cropeckorr said, it has more potential so i haven’t try to apply that mod cause i’m waiting for your update which includes graphical representation of data. THANKS! kip safe!

Oleh: Masino Sinaga

Masino Sinaga — Tue, 09 Feb 2010 04:56:54 +0000

@Thun Chropeckorn

Thanks for your feedback. I will try to implement it whenever I had enough time to do that. God bless you, too.

Oleh: Thun Chropeckorn

Thun Chropeckorn — Tue, 09 Feb 2010 01:35:18 +0000

Hello Masino,
I’ve been looking for this kind of script for OSticket however I cannot decide if I should use RC5 or RC4. I’ve been using a reporting panel (http://osticket.com/forums/showthread.php?t=1537) to generate statistical data and it has worked well. But your work has lots of potential. Can you improve this script to display ticket summary per month of every staff and department? Also it would be better to include a statistical count of help topics. For example: Auto Paint Department Aug 2010, Paint chipping 3, Paint discoloration 14 etc.

Thanks and God Bless You.