Bagaimana Membuat Teks Pesan Jawaban Lebih Tebal daripada Teks Lainnya di Email Balasan osTicket v1.6 RC5

Komentar

1. Tyler mengatakan:
   Tuesday, 8 December 2009 pada 04:32:32

   I followed this tutorial for my RC5 and my output e-mail looks like this

   Person,A request for support has been created and assigned ticket #757947. A representative will follow-up with you as soon as possible.You can view this ticket’s progress online here: http:/websiteaddress.com/support/view.php?e=emailaddress@email.com&t=757947.If you wish to send additional comments or information regarding this issue, please don’t open a new ticket. Simply login using the link above and update the ticket.websiteaddress.com.com admnimistrator

   I changed the personal info above, but it strips everything down to one line and is not bold.

   here are my changes

   /support/include/msgtpl.php

                    ',ticket_reply_subj='.db_input(Format::striptags($var['ticket_reply_subj'])).
   		 ',ticket_reply_body='.db_input($var['ticket_reply_body']).
    		 ',forgot_ticket_subj='.db_input(Format::striptags($var['forgot_ticket_subj'])).

   /support/include/class.email.php

   There are 2 entries of step 2 part 1. I replaced both instances. 1 instance is in the “send” function and another in “sendmail” function. In my settings i have SMTP as outgoing.

   instance 1

   //$body = stripslashes(preg_replace("/(\r\n|\r)/s", "\n", trim($message)));
   $body = stripslashes(preg_replace("/(\r\n|\r)/s", "", trim($message))); // HTML mode
   $fromname=$this->getName();

   instance 2

   $subject=stripslashes(preg_replace("/(\r\n|\r|\n)/s",'', trim($subject)));
   //$body = stripslashes(preg_replace("/(\r\n|\r)/s", "\n", trim($message)));
   $body = stripslashes(preg_replace("/(\r\n|\r)/s", "", trim($message))); // HTML mode
   $headers = array ('From' =>$from,

   step 2 part 2

   if($attachment && $attachment['file'] && is_readable($attachment['file'])) { //file of.
   //$mime->setTXTBody($body);  // switch to HTML mode below
   $mime->setHTMLBody($body);
   $mime->addAttachment($attachment['file'],$attachment['type'],$attachment['name']);

   E-mail template is

   <b>%response</b>
   <a href="%url/view.php?e=%email&t=%ticket" rel="nofollow">%url/view.php?e=%email&t=%ticket</a>

   Thanks for the up and coming support, and these tutorials are gold.

   Reply
2. Tyler mengatakan:
   Tuesday, 8 December 2009 pada 04:35:24

   looks like I cant paste in the e-mail template without this site changing it, but basically I followed your steps for it

   Reply
3. Masino Sinaga mengatakan:
   Tuesday, 8 December 2009 pada 14:46:46

   Tyler,

   I think you have missed the step that you called with instance 2 above.
   Yours is:

   $body = stripslashes(preg_replace("/(\r\n|\r)/s", "", trim($message))); // HTML mode

   whereas it should be:

   $body = stripslashes(preg_replace("/(\r\n|\r)/s", "<br />", trim($message))); // HTML mode

   In the other words, you missed the <br /> tag which has function to break the line to the next line.

   Reply
4. Tyler mengatakan:
   Tuesday, 8 December 2009 pada 22:01:24

   Masino, the instance 2 suggestion you had was already implemented in my code, I guess it was just a bad typo on my part on the post. The Results are still the same as my original post. Im just going to revert back and wait for others feedback because I know im doing it right.

   Reply
5. Masino Sinaga mengatakan:
   Tuesday, 8 December 2009 pada 23:15:56

   Tyler,

   I have re-tested that modification above and there is nothing left. Also, the response email that received by client also worked properly; the response message text was bold as well.

   Reply
6. Ege Gorgun mengatakan:
   Tuesday, 12 April 2011 pada 04:19:08

   Hi Tyler,

   You should also edit “ticket_autoresp_subj” and “ticket_autoresp_body” lines as below to be able to put HTML codes in the new ticket alert template which is sent to the clients:

    ',ticket_autoresp_subj='.db_input($var['ticket_autoresp_subj']).
    ',ticket_autoresp_body='.db_input($var['ticket_autoresp_body']).
   
   And Masino, you should change the above line
   

                    ',ticket_reply_subj='.db_input($info['ticket_reply_subj']).
   to this:
   

                    ',ticket_reply_subj='.db_input($var['ticket_reply_subj']).

   Reply
7. Bernhard mengatakan:
   Thursday, 26 May 2011 pada 17:10:54

   Hi,

   Implemented everything in OSticket 1.6 Stable. Works fine.

   However the line break (ENTER) done by the staff does not go into the resulting email.

   Any suggestions?

   Reply
8. Alex mengatakan:
   Tuesday, 26 July 2011 pada 07:25:13

   Can someone please update the main codes and let us know the final version?

   Thanks

   Reply

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