Bagi Anda yang sudah mengimplementasikan modifikasi yang pernah saya buat mengenai: Menambahkan Fitur Waktu Kerja Staf secara Otomatis ke osTicket v1.6 RC5, maka modifikasi berikut di bawah ini untuk Anda! Dia memiliki keterkaitan dengan modifikasi di atas. Setelah Anda mengimplementasikan modifikasi di atas, lalu jika Anda ingin menampilkan informasi waktu yang digunakan oleh setiap staf pada bagian bawah halaman staf yang bersangkutan, maka bisa Anda akses melalui Panel Admin -> Staff -> Staff Members, lalu klik salah satu record staf. Modifikasi ini berhasil menambahkan beberapa informasi yang penting untuk diketahui. Mereka adalah: Waktu total yang digunakan untuk semua tiket, Waktu rata-rata yang digunakan untuk setiap tiket, Total waktu yang digunakan dalam kurun 14 hari terakhir, Total waktu yang digunakan dalam kurun 7 hari terakhir, Total waktu yang digunakan pada hari kemarin, dan Total waktu yang digunakan pada hari ini.
Buka file \include\staff\staff.inc.php Anda, dan cari kode ini:
147 148 | </tr> </table> |
Lalu timpa dengan kode berikut:
147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 | </tr>
<?php if ($_REQUEST['a']!='new') { ?>
<tr class="header"><td colspan=2>Employee Rating</td></tr>
<tr class="subheader"><td colspan=2>
Time Spent on tickets</b></td>
</tr>
<tr><th>Total</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Average Time per Ticket</th>
<td class="mainTableAlt">
<?php
$avg_time_per_ticket = round($total_time / $total_tick);
$avg_time_per_ticket_format = Ticket::formatStaffTimeSheet($avg_time_per_ticket);
echo $avg_time_per_ticket_format;
?>
</td>
</tr>
<tr><th>Last 14 Days</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 14 >= TIMESTAMPDIFF(DAY,created,NOW())';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 14 >= TIMESTAMPDIFF(DAY,created,NOW())';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Last 7 Days</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 7 >= TIMESTAMPDIFF(DAY,created,NOW())';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 7 >= TIMESTAMPDIFF(DAY,created,NOW())';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Yesterday</th>
<td class="mainTableAlt">
<?php
$yday=strtotime("-1day");
$yesterday=date("Y-m-d", $yday);
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND created LIKE "'.$yesterday.'%"';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND created LIKE "'.$yesterday.'%"';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Today</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 0 = TIMESTAMPDIFF(DAY,created,NOW())';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 0 = TIMESTAMPDIFF(DAY,created,NOW())';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<?php } ?>
</table> |
Selamat menikmati hasilnya!
Dear,
I try to implement the modify, but in the table ost_ticket_response i don’t have created the field time_spent and for that, i can’t apply the modify
please you can tell me where created that field
@Emanuel
You have to apply first the modification from this following article:
Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5.
Please read carefully the first sentence above.