Comments on: Tampilkan Tiket Hanya untuk Anggota Departemen di osTicket v1.6 RC5 http://www.openscriptsolution.com/id/2009/10/27/show-ticket-only-for-current-users-department-in-osticket-v1-6-rc5/ ... where solutions for script programming are found ... Wed, 08 Feb 2012 12:54:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Daniel http://www.openscriptsolution.com/id/2009/10/27/show-ticket-only-for-current-users-department-in-osticket-v1-6-rc5/comment-page-1/#comment-1317 Daniel Sat, 26 Jun 2010 16:30:17 +0000 http://www.openscriptsolution.com/?p=712#comment-1317 Hi Masino, i have tested this mod and i have found a problem When you log as Admin, and try to access any ticket, i you are not in the "ticket group", you cant access it I'd rather admin has total access to tickcets so i suggest includding the condition && (!$thisuser->isAdmin()) in your MOD So it wold look like: <pre lang="php" escaped="true"> < 0) { list($ticketID, $dept_id,$staff_id) = db_fetch_row($rselect); if (($dept_id!=$thisuser->getDeptId()) && ($staff_id!=$thisuser->getId()) && (!$thisuser->isAdmin()) ) { $errors['err']='The ticket # '.$ticketID.' belongs to another department!'; } } } >> </pre> Hi Masino, i have tested this mod and i have found a problem
When you log as Admin, and try to access any ticket, i you are not in the “ticket group”, you cant access it
I’d rather admin has total access to tickcets so i suggest includding the condition
&& (!$thisuser->isAdmin()) in your MOD
So it wold look like:

< 0) {
    list($ticketID, $dept_id,$staff_id) = db_fetch_row($rselect);
    if (($dept_id!=$thisuser->getDeptId()) && ($staff_id!=$thisuser->getId()) && (!$thisuser->isAdmin()) ) { 
      $errors['err']='The ticket # '.$ticketID.' belongs to another department!';
    }
  }
}
>>
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