Modifikasi berikut ini dimaksudkan untuk menjawab pertanyaan yang terdapat di Forum Diskusi osTicket yang isinya menanyakan hal yang sama dengan judul artikel ini. Jika Anda menginginkan agar osTicket Anda dapat mengirim sebuah peringatan kepada semua anggota departemen ketika pesan baru masuk ke sistem osTicket Anda, maka Anda dapat menggunakan modifikasi yang sudah saya buat ini.
- Pertama sekali, Anda harus mengubah tabel ost_config Anda dengan menambahkan sebuah field baru yang bernama message_alert_dept_members. Anda bisa menjalankan skrip SQL berikut dari phpMyAdmin atau tool MySQL lainnya:
ALTER TABLE ost_config ADD COLUMN `message_alert_dept_members` tinyint(1) default 0 NOT NULL;
- Buka file \include\staff\preference.inc.php, dan cari kode ini:
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<input type="checkbox" name="message_alert_dept_manager" <?=$config['message_alert_dept_manager']?'checked':''?>> Department Manager (spammy)
setelah baris tersebut, tambahkan kode berikut:
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<input type="checkbox" name="message_alert_dept_members" <?=$config['message_alert_dept_members']?'checked':''?>> Department Members (spammy)
-
Buka file \include\class.config.php, dan cari kode ini:
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function alertDeptManagerONNewMessage() { return $this->config['message_alert_dept_manager']?true:false; }
setelah baris terakhir dari kode di atas, tambahkan kode berikut ini:
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// MOD Alert Dept Members on New Message, added by Masino Sinaga, October 23, 2009 function alertDeptMembersONNewMessage() { return $this->config['message_alert_dept_members']?true:false; }
Cari lagi kode ini:
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if($var['message_alert_active'] && (!isset($var['message_alert_laststaff']) && !isset($var['message_alert_assigned']) && !isset($var['message_alert_dept_manager']))){
lalu timpa dengan kode di bawah ini:
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if($var['message_alert_active'] && (!isset($var['message_alert_laststaff']) && !isset($var['message_alert_assigned']) && !isset($var['message_alert_dept_manager']) && !isset($var['message_alert_dept_members']))){ // added by Masino Sinaga, Oct 23, 2009
Cari lagi kode yang ini:
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',message_alert_dept_manager='.db_input(isset($var['message_alert_dept_manager'])?1:0).
lalu timpa dengan kode berikut ini:
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',message_alert_dept_manager='.db_input(isset($var['message_alert_dept_manager'])?1:0). ',message_alert_dept_members='.db_input(isset($var['message_alert_dept_members'])?1:0). // added by Masino Sinaga, Oct 23, 2009
- Buka file \include\class.ticket.phpAnda, dan cari kode ini:
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//Dept manager if($cfg->alertDeptManagerONNewMessage() && $dept) $recipients[]=$dept->getManager();
setelah baris terakhir dari kode tadi, tambahkan kode berikut:
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//Dept members, added by Masino Sinaga, Oct 23, 2009 if($cfg->alertDeptMembersONNewMessage() && $dept) { $sql='SELECT staff_id FROM '.STAFF_TABLE.' WHERE onvacation=0 AND dept_id='.db_input($dept->getId()); if(($users=db_query($sql)) && db_num_rows($users)) { while(list($id)=db_fetch_row($users)) $recipients[]= new Staff($id); } }
Itulah semuanya. Selamat mencoba, dan kabarkan hasilnya! Semoga dapat membantu dan berhasil.
I have added this code, double checked it – yet it doesn’t appear to be working. When I add a reply to a ticket, that reply should go to all the staff members emails right?
@Russ Smith
Let me clarify about the code. As the title stated, this modification is intended to send alert to the department members only on new message. It meant that each time message that sent from client by replying the ticket, then all department members will get the notify via staff members email.
By contrast, if the staff reply to the ticket, department members will never received email since osTicket create a new response (and not create a new message in osTicket).
So, to answer your question, it depends on who replies the ticket. If the staff reply the ticket, then they will never get the notify via email. But, if client reply the ticket, then all department members will get the notify via email.
Hope it makes sense.
Hi Masino, Fist Thanks for the awesome work on the osticket , Just one questions, is there any solution from you for the above question , alert department members on new response ? not new messages.
Thanks.
@Dileepa Navaratne
Sure. I will try to make the modification you requested.
@Dileepa Navaratne
As I promised a few minutes ago, you may now get the modification code as you requested from: New Response Alert for All Department Members in osTicket v1.6 RC5. Hope it helps you, and let me know your feedback. Thanks.
Hi Masino,
Thanks for the mod, it works, you’re doing a great help to all the os ticket users.
Many Thanks.
You’re welcome, Dileepa.
Hi!
Did anyone try this mod for the latest osticket version 1.6 ST?
Regards
Alex
Guys,
As far as I can see this only adds funtionality to the ‘New Internal Note Alert’ function.
What I am looking for is functionality where is any staff member or the customer adds data in the form of ‘New Message Alert’ then an email is sent to all staff, even staff memebers that are not assigned to the cases as well as the customer.
Any ideas?
Thanks
Gareth