Comments for Open Script Solution

Comment on How to Set Auto Focus on The Username TextBox in Staff Login Form of osTicket by xrat

xrat — Thu, 11 Mar 2010 15:10:34 +0000

I wanted to add a pointer to your solution in my old thread since I think that yours is more elegant than mine but unfortunately, moderaters locked it

Comment on How to Add user_registered Column in Authors & Users Page on wp-admin of WordPress by Masino Sinaga

Masino Sinaga — Thu, 11 Mar 2010 02:24:24 +0000

I don’t think so. As long as the other plugins does not have the same purpose with this modification, they will not be interferee with this modification. Let me know if you find the plugin related to this modification.

Please note that if you upgrade your WordPress to the new version, then you have to apply this modification to the related files as WordPress will overwrite the change you made to the core files. Don’t forget to backup your files before doing that. Thanks.

Comment on How to Set Auto Focus on The Username TextBox in Staff Login Form of osTicket by xrat

xrat — Wed, 10 Mar 2010 20:05:11 +0000

Very well done! Just for the archive: I had posted an almost identical approach in the osTicket forum.

Comment on How to Add Search Form in View Ticket Page in osTicket v1.6 RC5 by Durga

Durga — Wed, 10 Mar 2010 16:09:11 +0000

So i have changed the Date span block to below and it is working.

        Date Span:
         From 
                
					
               to

Comment on How to Add Search Form in View Ticket Page in osTicket v1.6 RC5 by Durga

Durga — Wed, 10 Mar 2010 02:42:44 +0000

the calendar in search is not coming.

Comment on How to Add user_registered Column in Authors & Users Page on wp-admin of WordPress by Luca

Luca — Fri, 05 Mar 2010 08:59:49 +0000

Thanks for the solution.

Do you think this modification of the core will be interferee with other plugins, or with the wordpress core itself?

Comment on How to Insert Ticket Number into Premade Reply Answer in osTicket v1.6 RC5 by bhoward

bhoward — Thu, 04 Mar 2010 07:21:55 +0000

Well, I already did that earlier. I think I added variables in all the necessary places, including:

$search = array(‘/%ticket/’,'/%price/’)
$replace = array($this->getExtId(), $this->getPrice(),

After that, I just copied/pasted your code TWICE (for “%ticket” and “%price”), like this:

$body = str_replace(“%price”,$this->getPrice(),$body);
$body = str_replace(“%ticket”,$this->getExtId(),$body);

I did the same thing for the second line of code you gave. But I’m still getting no results. =(

Comment on How to Insert Ticket Number into Premade Reply Answer in osTicket v1.6 RC5 by Masino Sinaga

Masino Sinaga — Thu, 04 Mar 2010 06:47:42 +0000

You might add your own variables to the replaceTemplateVars function that located in /include/class.ticket.php file. Besides that, you have to learn about the related functions and or files; depending on your own need.

Comment on Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5 by Masino Sinaga

Masino Sinaga — Thu, 04 Mar 2010 06:32:44 +0000

Chris :
The problem is with the old modification if I worked 30 minutes on a problem I would simply type 30 into the time spent box. Now my 30 minutes is 30 seconds and this is throwing off reporting somewhat. Any suggestions?

Simply convert your old tickets which have time_spent value in "minutes" become "seconds" value. For example (as in your case), an old ticket #321567 which has time_spent value = 30 minutes, then change that value become: 1800 seconds. Please note that you have to carefully doing this just in case if you have already the new tickets which generated by using "minutes" value.

Comment on How to Insert Ticket Number into Premade Reply Answer in osTicket v1.6 RC5 by bhoward

bhoward — Thu, 04 Mar 2010 04:45:23 +0000

Thanks for the code! But I was wondering: how can I add more variables to the code?

I’d like to put ticket number (%ticket), customer price (%price), and maybe a few more variables in there. I’ve been trying to figure it out all day, but I don’t know what to do. =\

Please help if you can! (PS: I’m also a member of osTicket Forums; I have the same username there.)