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Both osTicket version 1.6 RC4 and 1.6 RC5 have not included the post number, the sender name of client, and duration time in each message. That is why I made this modification. It is important for you as staff or admin of your ticketing system, if you want to know quickly how much time needed [...]
I am currently using osTicket v1.6 RC4, and in this version, when a Staff add new ticket by typing some characters of client’s email, there will be appear a pop-up list box that contains of list of client’s email and name. And when a Staff click on one of some items in the list, the [...]
In osTicket System, when a new ticket created, it executes INSERT INTO SQL, and then displaying the “Thank You” page afterwards. Unfortunately, when client reload or refresh that page, then it will re-execute that SQL again, since the primary key for the ticket table is an ID of the ticket which has the auto-number field. [...]
There are lots of topics contain of question in osTicket System Forums that asking about how to setup attachment directory in osTicket System. Since there are two part of osTicket’s user will use this attachment feature; one from the client-side, and the other from the staff-side, then you have to observe the exact (not relative) [...]
osTicket System is one of the best open-source ticket system until now. I have been testing and using it since version 1.6 RC4. The last version when I created this article is 1.6 RC5. For those both version, it is still using the email address and the ticket number to log in to the system, [...]
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