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Today I realized that if staff open new ticket from staff panel in osTicket System, then the help topic value always blank being saved in ticket table, whereas if client open a new ticket, the help topic being saved properly in ticket table. So I made another modification in order to display the help topic [...]
Generally, in any system that require password as the prerequisite to log in to the system, there is always Forgot Password feature in order to reset and get the new one for the user. Unfortunately, this feature does not exist in osTicket System, both in version 1.6 RC4 and 1.6 RC5. So, I made a [...]
This following article will show you how to add attachment on Internal Note in osTicket v1.6 RC5. If you want to implement this on v1.6 RC4, please read the similar article I wrote two days ago: Attachment on Internal Notes in osTicket v1.6 RC4 .
Since the article I wrote about the modification Order Tickets by LastMessage in My Tickets Page of osTicket v1.6 RC5 that actually for client-side, then I realized this MyTickets page also belongs to the staff panel. So, if you want to customize the My Tickets page for staff-side, you may apply the following modification I [...]
Another request being asked by someone to myself is about Attachment on Internal Note. Then I made this modification into osTicket v1.6 RC4 since this person wanted to use in RC4 version. You can implement this modification into RC5 by adjusting the following code into the proper location on that RC5 version. If you have [...]
Today I received a new request about how to order by LastMessage field in My Tickets page of osTicket v1.6 RC5. Here is the quote of the topic: Hello here is my problem. I want to order the tickets in Tickets -> My Tickets menu in order to have le last tickets in which the [...]
There was a new request that being asked to myself regarding the modification on osTicket System I made through this article: Limiting Tickets Sent by Same Email Within The Last N Days in osTicket. That request was about send email to user when the limit ticket is reached and the last ticket is rejected. So [...]
For those of you who have implemented the modification I made for osTicket through this article: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5 and need to display the forgot ticket number list including the ticket which have closed status, I made a modification regarding this. Please make sure that you have implemented [...]
Today I made a modification in order to give solution to one of the topics in osTicket Forum Discussion. Here is the quote of that topic: I dont want the user to see the ticket till they are assigned to it. Only Admin and Manager of that department can view the idea. So basically something [...]
Have you ever wanted to make the different open ticket pages in osTicket System version 1.6 RC5 in order your user are able to submit separate tickets for the different problems? For example, at the top of your website page, it says “Submit Ticket” with another option that says Phone support, but it’s still linked [...]
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