Open Script Solution

Each time I open the staff login form in osTicket, I have to move the mouse’s cursor and then clicking my mouse to the first textbox on that form in order to make it focus then ready to enter the login information. Unfortunately, this condition is really annoying me, although it looks like not too difficult to do this activity. It should be automatically set focus by system each time staff visit the page. So I modify the login form in staff panel in order to set focus automatically each time staff visit that page. Read more…

This following modification is the continuation of another modification that I created in the article: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5. Since I received the feedback from osTicket Discussion Forum that informed me about the SQL error after editing a ticket by staff, then I found that the original one need to be improved. So, here is the additional modification that you should apply if you want to avoid SQL error after implementing the first modification while editing a ticket. Please note that if you want to implement the modification in this article, first of all, you have to implement the original modification via that link above. Read more…

It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in case whether this feature is necessary to be implemented, and sometimes it is not. Besides that, you will be able to define the email template for the notification that sent to your customer via Admin Panel. This modification also will answer the related question in osTicket Discussion Forum. Read more…

Since there are a little bit differences code in /scp/tickets.php file between osTicket v1.6 RC5 and osTicket v1.6 ST (Stable; the last version while I am writing this article), and also there is a new request to me from this post in osTicket Discussion Forums, then this following modification I made to be intended to those of you who want to implement the Attachment on Internal Note in osTicket v1.6 ST. Read more…

I have successfully created a new report feature into osTicket v1.6 RC5 that contains three sub report. They are:
1) Ticket Aging (< = 3 Days, > 3 and < = 7 Days, > 7 and < = 14 Days, and > 14 Days),
2) Ticket Summary (Staff in Charge:, Total Number of Active Tickets:, Total Number of Closed Tickets:, Total Number of Unassigned Tickets: ), and
3) Ticket for Staff (Staff in Charge with the tickets that assigned to them).

You will see that there are three sub tabs under Dashboard tab in Admin Panel of your osTicket. Read more…

There was an issue regarding email formatting in osTicket v1.6 RC5, which one of them is the wordwrap email. Peter, the developer of osTicket, has released a new patch to fix this problem. You can see the thread regarding this via: http://osticket.com/forums/project.php?issueid=154. Actually, there were two files that you have to be replaced. One is /include/class.email.php and the other is /include/pear/Mail/mime.php. For those of you who might have had modified those both two files, then you are strongly not recommended to replace the files directly. You have to modify only the changes or the modified code. So here is the solution to find out which code should be changed by yourself. Read more…

Actually, this modification I created was being intended for a friend of mine who implemented HESK for his department. I was interested with its interface, so I tried to create a new ticket and tested after submitting the ticket, I reload the “thank-you” page. In fact, a new ticket then would be created, the same condition that occured in osTicket, which I have created the modification regarding it to fix the same problem. Read more…

For those of you who have implemented the modification I created about how to Add Batch Ticket Assign Feature into osTicket v1.6 RC5, and you want to display or show only staff members of current department on the staff selection list, then this modification is for you! Before you apply the following code, please remember that you have to implement the previous modification that shown via the link above. Read more…

If you want to allow your client to include the certain snippet code when create a new ticket in osTicket, then you have to modify the related function located in class.format.php file, afterwards, you have to add an additional information on open/new ticket form in order to enclose their code with [code] and [/code] tag. Please note that use this modification at your own risk. Read more…

This following modification will add the 2 new fields into the edit ticket form at staff-side of osTicket v1.6 RC5. This modification has the relationship with this article: Important Things to Edit New Fields in osTicket v1.6 RC5. At this example, we will continue what we had done in my article: How to Add Extra Fields on the Open Ticket Form of Client Side in osTicket v1.6 RC5. Read more…