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osTicket does very good job to restrict the certain permissions to the staff by implementing the User Groups feature. There are seven permissions that have been provided in the User Groups. They are: Can Create Tickets, Can Edit Tickets, Can Close Tickets, Can Transfer Tickets, Can Delete Tickets, Can Ban Emails, and Can Manage Premade. [...]
This following modification will answer the request that being asked via this thread in osTicket Discussion Forum. Since I created this modification based on my Multiple Attachments for Client Side of osTicket 1.6 RC5 modification (this mod also works fine in 1.6 ST version), then you have to implement that multiple attachments mod first before [...]
Because the number of the attachment files in a ticket could be increasing anytime, which these attachment files can be derived from the client when creating and reply to a ticket, as well as uploaded by staff when replying to ticket, then consider the situation where your staff someday wants to see or to search [...]
For those of you who want to collapse both the Internal Notes and the Ticket Thread sections as default in osTicket 1.6 ST, then this following modification is definitely right for you. Now each time your staff views a ticket, then the Internal Notes and the Ticket Thread sections will automatically be collapsed as default. [...]
After a few months not involved in osTicket discussion forum, today I saw some requests asking about how to implement the simple time spent on a ticket in osTicket 1.6 ST (stable version) as good as it has been implemented in osTicket 1.6 RC5. Since the author of that mod is busy nowadays and he [...]
This following modification will make the header links menu of your osTicket become left-align. As we know, the menu in the menu header of osTicket which has three links with the right-align style. They are: “”Home, New Ticket, Ticket Status”. Now you can make those three links menu become left-align. I have successfully changed it [...]
Each time I open the staff login form in osTicket, I have to move the mouse’s cursor and then clicking my mouse to the first textbox on that form in order to make it focus then ready to enter the login information. Unfortunately, this condition is really annoying me, although it looks like not too [...]
This following modification is the continuation of another modification that I created in the article: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5. Since I received the feedback from osTicket Discussion Forum that informed me about the SQL error after editing a ticket by staff, then I found that the original one need [...]
It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in [...]
Since there are a little bit differences code in /scp/tickets.php file between osTicket v1.6 RC5 and osTicket v1.6 ST (Stable; the last version while I am writing this article), and also there is a new request to me from this post in osTicket Discussion Forums, then this following modification I made to be intended to [...]
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