Open Script Solution

Each time I open the staff login form in osTicket, I have to move the mouse’s cursor and then clicking my mouse to the first textbox on that form in order to make it focus then ready to enter the login information. Unfortunately, this condition is really annoying me, although it looks like not too difficult to do this activity. It should be automatically set focus by system each time staff visit the page. So I modify the login form in staff panel in order to set focus automatically each time staff visit that page. Read more…

This following modification is the continuation of another modification that I created in the article: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5. Since I received the feedback from osTicket Discussion Forum that informed me about the SQL error after editing a ticket by staff, then I found that the original one need to be improved. So, here is the additional modification that you should apply if you want to avoid SQL error after implementing the first modification while editing a ticket. Please note that if you want to implement the modification in this article, first of all, you have to implement the original modification via that link above. Read more…

It does make sense when a ticket is closed by your customer or client, then all department members will be automatically notified by your ticketing system via email. I made the modification to implement this requirement into osTicket v1.6 ST (Stable), including the related setting in order to enable or disable this feature, just in case whether this feature is necessary to be implemented, and sometimes it is not. Besides that, you will be able to define the email template for the notification that sent to your customer via Admin Panel. This modification also will answer the related question in osTicket Discussion Forum. Read more…

Since there are a little bit differences code in /scp/tickets.php file between osTicket v1.6 RC5 and osTicket v1.6 ST (Stable; the last version while I am writing this article), and also there is a new request to me from this post in osTicket Discussion Forums, then this following modification I made to be intended to those of you who want to implement the Attachment on Internal Note in osTicket v1.6 ST. Read more…

I have successfully created a new report feature into osTicket v1.6 RC5 that contains three sub report. They are:
1) Ticket Aging (< = 3 Days, > 3 and < = 7 Days, > 7 and < = 14 Days, and > 14 Days),
2) Ticket Summary (Staff in Charge:, Total Number of Active Tickets:, Total Number of Closed Tickets:, Total Number of Unassigned Tickets: ), and
3) Ticket for Staff (Staff in Charge with the tickets that assigned to them).

You will see that there are three sub tabs under Dashboard tab in Admin Panel of your osTicket. Read more…

A few days ago, I used Custom Field Template plugin in my another website that I created by using WordPress. This plugin is useful if you want to define the custom field in your posts or pages, especially if you want to use the frequently templates which have the fixed data field entry. Unfortunately, when the related template is being displayed, you will see the unordered list bullet in the leftside of each item inside the html table. So I made modification in order to remove this unordered list bullet. Also, this modification will add the ability for user to move to the next field while entering data in edit/add mode by using Tab from the keyboard. Read more…

Many people (including myself) do not know how to fix their credits or repairing their credit effectively and efficiently, until I found a website from Google that provided the complete information regarding it. For those of you who have bad credit or your credit score decrease become low, and need to fix credit or credit repair, then this following information is very useful for you. You won’t be sorry to use their services. I think your credit score can increase significantly by using the services they provided. Read more…

If you want to change the existing navigation in Atahualpa Theme of your WordPress website that navigate all post based on the order of the general Post ID no matter which category you choose, become the smarter technique which will navigate based on the current category that selected by user, then this following modification is for you! As we know, Atahualpa theme has provided the previous/next link when we display the certain post in the top of the post page. Unfortunately, by default, when we choose the certain category, then we navigate through that navigation post link, it will avoid the selected category. Now, after you implement this following modification, you will be able to navigate only through the posts that located in the certain category that you have choosen. Isn’t smarter, huh? Read more…

Once upon a time, I needed to monitor when did my users registered their account in one of my WordPress website. It meant that I needed to get the value from user_registered field in the users table, and then displaying it in Authors & Users page on wp-admin of WordPress. I have searched for the plugin regarding this, but I found nothing. Actually, I wanted to create the plugin to implement it. Unfortunately, I still have no idea how to do this, since I am not expert to create the plugin (probably someday I can do it). So I decided to edit the core file of WordPress. First of all, I opened the users.php file that located in wp-admin sub directory. After investigating this file for a few minutes, then I found the code regarding how to display the users list in template.php based on the code or function call user_row and get_column_headers. This template.php file located in /wp-admin/includes/ sub directory. So, here is the modification I made. Read more…

I have been using WPML Plugin for one of my multi language websites. Once upon a time, I needed to check the current language code in order to execute my own code that I wrote in the sidebar related to the current language. The question is: How did I get that current language code? After do some searching through the author’s website, then I found the answer from this following post: WPML coding API. WPML has provided the constants in order to get: 1) The current language code, 2) The name of current language in the original (current) language, and 3) The name of the current language name in English. Thanks to WPML for providing this constants! Read more…