Comments on: Closed Ticket Alert for All Department Members in osTicket v1.6 ST (Stable) http://www.openscriptsolution.com/2010/02/27/closed-ticket-alert-for-all-department-members-in-osticket-v1-6-st-stable/ ... where solutions for script programming are found ... Wed, 08 Feb 2012 12:54:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Marco http://www.openscriptsolution.com/2010/02/27/closed-ticket-alert-for-all-department-members-in-osticket-v1-6-st-stable/comment-page-1/#comment-5987 Marco Tue, 29 Nov 2011 10:16:42 +0000 http://www.openscriptsolution.com/?p=1123#comment-5987 Hi, We have apply your code in our version of osticket. It works fine. Thank you. Hi,

We have apply your code in our version of osticket.
It works fine. Thank you.

]]> By: RJ Gerber, Jr. http://www.openscriptsolution.com/2010/02/27/closed-ticket-alert-for-all-department-members-in-osticket-v1-6-st-stable/comment-page-1/#comment-5023 RJ Gerber, Jr. Wed, 21 Sep 2011 16:00:31 +0000 http://www.openscriptsolution.com/?p=1123#comment-5023 Masino, After implementing the edits to send a notification upon closing a ticket to dept. managers, the email template appears, and I can edit the name of the notice and the edit the template's message body. I save (successfully, according to OSTicket), but when I go back into templates to view the changes, every edit that was made disappeared. Closed ticket notices are appearing in managers mailboxes without a subject, or message body from the closed ticket alert template... Thanks! Masino,

After implementing the edits to send a notification upon closing a ticket to dept. managers, the email template appears, and I can edit the name of the notice and the edit the template’s message body. I save (successfully, according to OSTicket), but when I go back into templates to view the changes, every edit that was made disappeared.
Closed ticket notices are appearing in managers mailboxes without a subject, or message body from the closed ticket alert template…

Thanks!

]]>