Comments on: Adding Ticket Aging, Ticket Summary, and Ticket for Staff Report Feature into osTicket v1.6 RC5

By: Masino Sinaga

Masino Sinaga — Wed, 28 Dec 2011 06:30:43 +0000

Find this following code in /include/class.ticket.php file:

$sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',staff_id=0,isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '.
              ' WHERE ticket_id='.db_input($this->getId());

then replace it with the following:

$sql= 'UPDATE '.TICKET_TABLE.' SET status='.db_input('closed').',isoverdue=0,duedate=NULL,updated=NOW(),closed=NOW() '.
              ' WHERE ticket_id='.db_input($this->getId());

Hope it helps!

By: Doug

Doug — Tue, 27 Dec 2011 22:27:22 +0000

Typed too fast, sorry, I meant not having closed tickets show up as ‘unassigned’ in the Ticket Summary Report -> Total Number of Unassigned Tickets.

By: Doug

Doug — Tue, 27 Dec 2011 22:25:54 +0000

Thanks, this went in very easy, however, I can’t figure out why closed tickets are showing on the ‘unassigned’ Is there a way to modify the code so that closed tickets are not showed as part of the assigned tickets?

By: Bruno Monteiro

Bruno Monteiro — Tue, 27 Sep 2011 13:25:57 +0000

Good work and thanks for the MOD.

I have a litle problem on Ticket for Staff, it shows a blank page.

Why??? Can anyone help me?

By: Alex

Alex — Tue, 26 Jul 2011 00:59:19 +0000

Just installed this MOD. I have over 70 tickets that are OPEN and some are LATE. But the MOD works and only shows 4 active. AM I missing anything here?

By: rashmani

rashmani — Thu, 21 Jul 2011 15:50:34 +0000

@rashmani
Well, I’ve simply tried and everything seems to work a treat!

Thanks again!
Cheers,
rash*

By: rashmani

rashmani — Thu, 21 Jul 2011 14:48:11 +0000

Hi Masino,
first of all, good job. Then, article says this mod is for OT1.6 RC5: I want to use it with OT1.6, could you confirm nothing has changed since RC5 in setup info as posted?

Thanks,
rash*

By: Jorg

Jorg — Fri, 27 May 2011 08:07:13 +0000

I followed the instructions very carefully.
First it looked like it didn’t work.
Then I found that the tickets must be ASSIGNED to staff members, otherwise it looks like it doesn’t work…

GREAT MOD!
Thank you!

By: tony

tony — Tue, 19 Apr 2011 10:13:19 +0000

exellent easy to implemented worked first time.

By: Chung

Chung — Thu, 03 Mar 2011 02:22:41 +0000

Great Day Masino,
Have deployed the mod. Hassle free and really look great.
By the way, any mod to enable printing the entire historical thread and internal notes of a ticket with using print screen?

Thank you.