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How to Avoid Duplicate Ticket Content Saved in HESK v2.1

December 16th, 2009 Masino Sinaga Leave a comment Go to comments

Actually, this modification I created was being intended for a friend of mine who implemented HESK for his department. I was interested with its interface, so I tried to create a new ticket and tested after submitting the ticket, I reload the “thank-you” page. In fact, a new ticket then would be created, the same condition that occured in osTicket, which I have created the modification regarding it to fix the same problem.

  1. Open your submit_ticket.php file, and find this code:

    192

    hesk_dbConnect();

    then after that line, please insert this following code:

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    /* MOD: Avoid duplicate ticket (identified by its Subject & Message) */
/* modified by Masino Sinaga, November 30, 2009 */
$sqlcek = "SELECT `subject`,`message` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` 
        WHERE `subject`='".hesk_dbEscape($subject)."' AND `message`='".hesk_dbEscape($message)."'";
$rescek = hesk_dbQuery($sqlcek);
if (hesk_dbNumRows($rescek) > 0) {
    //header('Location: index.php?a=add');
    header('Location: sorry.php');
    echo "This ticket content already exists in database!";
    exit();	
}
/* MOD: Avoid duplicate ticket (identified by its Subject & Message) */
  2. Create a new php file, and name it with sorry.php, copy and paste this code below, and put this file to your HESK’s root directory:

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    <?php
 
/* Created by Masino Sinaga, http://www.openscriptsolution.com, November 30, 2009 */
 
define('IN_SCRIPT',1);
define('HESK_PATH','');
 
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
 
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
 
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php hesk_showTopBar($hesklang['invalid_action']); ?></td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
 
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php echo $hesk_settings['site_url']; ?>" class="smaller"><?php echo $hesk_settings['site_title']; ?></a> >
<a href="<?php echo $hesk_settings['hesk_url']; ?>" class="smaller"><?php echo $hesk_settings['hesk_title']; ?></a>
> <?php echo $hesklang['invalid_action']; ?></span></td>
</tr>
</table>
 
</td>
</tr>
<tr>
<td>
 
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
	<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
	<td class="roundcornerstop"></td>
	<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
	<td class="roundcornersleft">&nbsp;</td>
	<td>
 
	<p>&nbsp;</p>
	<p align="center"><?php echo "Sorry, the ticket you have just sent already exists in our database."; ?></p>
	<p>&nbsp;</p>
	<p align="center"><a href="<?php echo $hesk_settings['hesk_url']; ?>"><?php echo $hesk_settings['hesk_title']; ?></a></p>
	<p>&nbsp;</p>
 
	</td>
	<td class="roundcornersright">&nbsp;</td>
</tr>
<tr>
	<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
	<td class="roundcornersbottom"></td>
	<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
 
<?php
 
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
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