Open Script Solution

If you want to allow your client to include the certain snippet code when create a new ticket in osTicket, then you have to modify the related function located in class.format.php file, afterwards, you have to add an additional information on open/new ticket form in order to enclose their code with [code] and [/code] tag. Please note that use this modification at your own risk.

1. Open your \include\class.format.php file, and find this code:

   64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80

   //Format text for display.. function display($text) { global $cfg;   $text=Format::htmlchars($text); //take care of html special chars if($cfg && $cfg->clickableURLS() && $text) $text=Format::clickableurls($text);   //Wrap long words... $text =preg_replace_callback('/\w{75,}/',create_function('$matches','return wordwrap($matches[0],70,"\n",true);'),$text);   return nl2br($text); }   function striptags($string) { return strip_tags(html_entity_decode($string)); //strip all tags ...no mercy! }

   then replace with this following code:

   64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89

   //Format text for display.. function display($text) { global $cfg;   //$text=Format::htmlchars($text); //take care of html special chars $text = str_replace('[code]', '<pre>', $text); $text = str_replace('[/code]', '</pre>', $text); if($cfg && $cfg->clickableURLS() && $text) $text=Format::clickableurls($text);   //Wrap long words... $text =preg_replace_callback('/\w{75,}/',create_function('$matches','return wordwrap($matches[0],70,"\n",true);'),$text);   return ($text); }   function striptags($string) { //return strip_tags(html_entity_decode($string)); //strip all tags ...no mercy! return strip_tags($string); //strip all tags }   function convertCode($string) { $string = str_replace('<', '&lt;', $string); $string = str_replace('>', '&gt;', $string); return $string; }

2. Open your \include\class.ticket.php file, and find this code:

   587	',message='.db_input(Format::striptags($msg)). //Tags/code stripped...meaning client can not send in code..etc

   then replace with this following code:

   587	',message='.db_input(Format::striptags(Format::convertCode($msg))).