For those of you who have implemented the modification I made about: Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5, then this following modification is for you. It has the relationship with that modification above. After you implemented the previous one, and then if you wanted to display the time spent of each your staff at the bottom of staff’s page, simply access from Admin Panel -> Staff -> Staff Members, then click one of the records on the list. This modification will add some information that useful to know, especially for admin or manager. They are: Total time spent on tickets, Average time spent per ticket, Time spent within the last 14 days, Time spent within the last 7 days, Time spent on yesterday, and then Time spent on today.
Open your \include\staff\staff.inc.php file, and find this code:
147 148 | </tr> </table> |
then replace with this following code:
147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 | </tr>
<?php if ($_REQUEST['a']!='new') { ?>
<tr class="header"><td colspan=2>Employee Rating</td></tr>
<tr class="subheader"><td colspan=2>
Time Spent on tickets</b></td>
</tr>
<tr><th>Total</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Average Time per Ticket</th>
<td class="mainTableAlt">
<?php
$avg_time_per_ticket = round($total_time / $total_tick);
$avg_time_per_ticket_format = Ticket::formatStaffTimeSheet($avg_time_per_ticket);
echo $avg_time_per_ticket_format;
?>
</td>
</tr>
<tr><th>Last 14 Days</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 14 >= TIMESTAMPDIFF(DAY,created,NOW())';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 14 >= TIMESTAMPDIFF(DAY,created,NOW())';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Last 7 Days</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 7 >= TIMESTAMPDIFF(DAY,created,NOW())';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 7 >= TIMESTAMPDIFF(DAY,created,NOW())';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Yesterday</th>
<td class="mainTableAlt">
<?php
$yday=strtotime("-1day");
$yesterday=date("Y-m-d", $yday);
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND created LIKE "'.$yesterday.'%"';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND created LIKE "'.$yesterday.'%"';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<tr><th>Today</th>
<td class="mainTableAlt">
<?php
$sql1 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_RESPONSE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 0 = TIMESTAMPDIFF(DAY,created,NOW())';
$sql2 = 'SELECT SUM( time_spent ), COUNT( time_spent )
FROM '.TICKET_NOTE_TABLE.'
WHERE staff_id='.db_input($rep["staff_id"]).'
AND 0 = TIMESTAMPDIFF(DAY,created,NOW())';
$res1 = db_query($sql1);
$res2 = db_query($sql2);
$row1 = mysql_fetch_row($res1);
$row2 = mysql_fetch_row($res2);
$total_time = $row1[0] + $row2[0];
$total_tick = $row1[1] + $row2[1];
$total_time_format = Ticket::formatStaffTimeSheet($total_time);
echo $total_time_format;
?>
</td>
</tr>
<?php } ?>
</table> |
Enjoy the result!
Dear,
I try to implement the modify, but in the table ost_ticket_response i don’t have created the field time_spent and for that, i can’t apply the modify
please you can tell me where created that field
@Emanuel
You have to apply first the modification from this following article:
Add Auto Staff Time Sheet Feature into osTicket v1.6 RC5.
Please read carefully the first sentence above.