Open Script Solution

There was a simple request that it should be a default setting in the new ticket form in staff-side of osTicket. It was about how to auto-assign to the current logged in staff when staff creates a ticket via Staff Panel. So I made the modification in order to make it happened. By implementing this modification, then each time staff visits the new ticket form at the Staff Panel, then on the Assign: directive will automatically select the current logged in staff.

Open your \include\staff\newticket.inc.php file, and find this code:

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$selected = ($info['staffId']==$staffId)?'selected':''; ?>

then replace with this following code:

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$selected = ($thisuser->getId()==$staffId)?'selected':''; ?>

That’s it? Yes! That’s it! Have a nice code!