When your client successfully logged in to the osTicket in order to check the ticket status, then the next default page that shown up is the ticket list page. This will bother your client if they have had so many tickets in that list. This modification will redirect your client to the current viewticket page, right after they logged in. This will be helpful for them to check the current ticket easily and quickly.
Open your login.php file that located in your main directory of your osTicket system, and find this code:
65 | @header("Location: tickets.php"); |
then replace with this following code:
65 | @header("Location: tickets.php?id=" . $ticketID . ""); |
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So simple and so cool MOD.
Customers will surely appreciate this, because when you enter your ticket nb to check you surely expect to see that ticket and not a list of all tickets.
Well seen.
Yeah. Simple, yet powerful.
I made the changes but couln’t get a result.
After the login, clients are still redirected to the ticket list page.
It doesn’t work?
Make sure you have already edited the right file. That login.php file you have to edit is located in the main directory of your osTicket system, and not in the scp sub-directory.
Strange but true
I dont know what it is exactly, but when i implemented this mod of 1.6ST in local host = it works perfectly
But when i updated same localhost directory to webserver = it did not worked
instead it shows blank page, and when hit to blank, it shows complete list of tickets.
please guide me
I have double check it on local host once again and re uploaded the web server, but didnt work for me