Comments on: New Response Alert for All Department Members in osTicket v1.6 RC5 http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/ ... where solutions for script programming are found ... Wed, 08 Feb 2012 12:54:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Gareth Hennedy http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-4512 Gareth Hennedy Thu, 11 Aug 2011 09:06:00 +0000 http://www.openscriptsolution.com/?p=853#comment-4512 Guys, As far as I can see this only adds funtionality to the ‘New Internal Note Alert’ function. What I am looking for is functionality where is any staff member or the customer adds data in the form of ‘New Message Alert’ then an email is sent to all staff, even staff memebers that are not assigned to the cases as well as the customer. Any ideas? Thanks Gareth Guys,

As far as I can see this only adds funtionality to the ‘New Internal Note Alert’ function.

What I am looking for is functionality where is any staff member or the customer adds data in the form of ‘New Message Alert’ then an email is sent to all staff, even staff memebers that are not assigned to the cases as well as the customer.

Any ideas?

Thanks

Gareth

]]> By: Gareth Hennedy http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-4505 Gareth Hennedy Wed, 10 Aug 2011 16:52:19 +0000 http://www.openscriptsolution.com/?p=853#comment-4505 Hi Guys, I am just new to OSTicket and I have implemented the change above. However, it is not working. I think it may be that I cannot find where to enable this in admin panel. can someone tell me where this is? Thanks Hi Guys,

I am just new to OSTicket and I have implemented the change above.

However, it is not working.

I think it may be that I cannot find where to enable this in admin panel.

can someone tell me where this is?

Thanks

]]> By: Mads Kikkenborg http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-1860 Mads Kikkenborg Thu, 14 Oct 2010 05:29:05 +0000 http://www.openscriptsolution.com/?p=853#comment-1860 <blockquote cite="#commentbody-1308"> <strong><a href="#comment-1308" rel="nofollow">Daniel </a> :</strong>Thanks for the code. It works well, but one thing: When posting an internal note I was getting an error message: “Error(s) occured. Unable to post the note.” But the note was actually posting just fine. The problem was that the variable $id in the postNote function in class.ticket.php (modified in the last code snippet of your post) was getting overwritten by your new code. I replaced $id with another variable name and it seems to be working fine now.</blockquote> Hi, Can you please explain to me, what you did to make this work ?? I can't find out :(

Daniel :Thanks for the code. It works well, but one thing:
When posting an internal note I was getting an error message: “Error(s) occured. Unable to post the note.” But the note was actually posting just fine. The problem was that the variable $id in the postNote function in class.ticket.php (modified in the last code snippet of your post) was getting overwritten by your new code. I replaced $id with another variable name and it seems to be working fine now.

Hi,

Can you please explain to me, what you did to make this work ?? I can’t find out :(

]]> By: Daniel http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-1308 Daniel Mon, 21 Jun 2010 22:24:50 +0000 http://www.openscriptsolution.com/?p=853#comment-1308 Thanks for the code. It works well, but one thing: When posting an internal note I was getting an error message: "Error(s) occured. Unable to post the note." But the note was actually posting just fine. The problem was that the variable $id in the postNote function in class.ticket.php (modified in the last code snippet of your post) was getting overwritten by your new code. I replaced $id with another variable name and it seems to be working fine now. Thanks for the code. It works well, but one thing:

When posting an internal note I was getting an error message: “Error(s) occured. Unable to post the note.” But the note was actually posting just fine. The problem was that the variable $id in the postNote function in class.ticket.php (modified in the last code snippet of your post) was getting overwritten by your new code. I replaced $id with another variable name and it seems to be working fine now.

]]> By: Masino Sinaga http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-986 Masino Sinaga Sat, 09 Jan 2010 05:14:57 +0000 http://www.openscriptsolution.com/?p=853#comment-986 Hi Dleepa, I am so sorry, I still have not had time to update the modification above. Hi Dleepa,

I am so sorry, I still have not had time to update the modification above.

]]> By: Dileepa Navaratne http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-985 Dileepa Navaratne Fri, 08 Jan 2010 13:14:33 +0000 http://www.openscriptsolution.com/?p=853#comment-985 Hi Masino, Any updates on my request. Kind Regards, Dileepa. Hi Masino,

Any updates on my request.

Kind Regards,
Dileepa.

]]> By: Masino Sinaga http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-799 Masino Sinaga Thu, 19 Nov 2009 13:24:07 +0000 http://www.openscriptsolution.com/?p=853#comment-799 Hi Dileepa, Thanks for your feedback. I will try to implement it. Stay tuned. :-) Hi Dileepa,

Thanks for your feedback. I will try to implement it. Stay tuned. :-)

]]> By: Dileepa Navaratne http://www.openscriptsolution.com/2009/11/14/new-response-alert-for-all-department-members-in-osticket-v1-6-rc5/comment-page-1/#comment-794 Dileepa Navaratne Thu, 19 Nov 2009 10:08:07 +0000 http://www.openscriptsolution.com/?p=853#comment-794 Hi Masino, Is it possible to modify this to alert when different department members replies to the ticket ?, I've noticed that when two departments are involved in one ticket , for example if department A and B are involved in a ticket, if member from department A reply to the ticket only members from the department A get the alert, can it be modified so that members from department B also get the alert ?. Kind Regards, Dileepa. Hi Masino,

Is it possible to modify this to alert when different department members replies to the ticket ?, I’ve noticed that when two departments are involved in one ticket , for example if department A and B are involved in a ticket, if member from department A reply to the ticket only members from the department A get the alert, can it be modified so that members from department B also get the alert ?.

Kind Regards,
Dileepa.

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