Comments on: How to Insert Ticket Number into Premade Reply Answer in osTicket v1.6 RC5

By: bhoward

bhoward — Thu, 04 Mar 2010 07:21:55 +0000

Well, I already did that earlier. I think I added variables in all the necessary places, including:

$search = array(‘/%ticket/’,'/%price/’)
$replace = array($this->getExtId(), $this->getPrice(),

After that, I just copied/pasted your code TWICE (for “%ticket” and “%price”), like this:

$body = str_replace(“%price”,$this->getPrice(),$body);
$body = str_replace(“%ticket”,$this->getExtId(),$body);

I did the same thing for the second line of code you gave. But I’m still getting no results. =(

By: Masino Sinaga

Masino Sinaga — Thu, 04 Mar 2010 06:47:42 +0000

You might add your own variables to the replaceTemplateVars function that located in /include/class.ticket.php file. Besides that, you have to learn about the related functions and or files; depending on your own need.

By: bhoward

bhoward — Thu, 04 Mar 2010 04:45:23 +0000

Thanks for the code! But I was wondering: how can I add more variables to the code?

I’d like to put ticket number (%ticket), customer price (%price), and maybe a few more variables in there. I’ve been trying to figure it out all day, but I don’t know what to do. =\

Please help if you can! (PS: I’m also a member of osTicket Forums; I have the same username there.)