Staff Member Total Time Spent
Admin Admin -1 Day(s), -2 Hour(s), -60 Minute(s), -41 Second(s).

So changing the function by adding =0 to the parameter sets the value to 0 if not set.
Then you need to add a check to make sure it doesn’t start calculating when the value is set to 0 otherwise you’d been working for a long time on one ticket

$time_spent = 0;

if ($start_time != 0) {
$sql_duration=’SELECT TIMESTAMPDIFF(SECOND,”‘.$start_time.’”,NOW());’;
$result_duration = db_query($sql_duration);
$row = mysql_fetch_row($result_duration);
$time_spent = $row[0];
}

Chris :

The problem is with the old modification if I worked 30 minutes on a problem I would simply type 30 into the time spent box. Now my 30 minutes is 30 seconds and this is throwing off reporting somewhat. Any suggestions?

Simply convert your old tickets which have time_spent value in “minutes” become “seconds” value. For example (as in your case), an old ticket #321567 which has time_spent value = 30 minutes, then change that value become: 1800 seconds.

Please note that you have to carefully doing this just in case if you have already the new tickets which generated by using “minutes” value.

The OS Ticket Forum that set your creative genius ablaze to create this, very cool by the way, modification was used by yours truly. Since upgrading to the stable release of version 1.6 I can not get that one to work. I have now moved pre-production testing to another site and have implemented this modification – again I love it.

The problem is with the old modification if I worked 30 minutes on a problem I would simply type 30 into the time spent box. Now my 30 minutes is 30 seconds and this is throwing off reporting somewhat. Any suggestions?

Once I move this to production we have hours worth of work that needs to be credited to our staff. I thank you for your time.

Which lines of code do you mean? I have rechecked the whole original code and comparing to the original of osTicket v1.6 RC5, and the code are there.

Add Time Spent at the Bottom of Each Staff’s Page of osTicket v1.6 RC5.

Good catch, anyway. Okay, done. I have fixed it.
Thanks for your kind feedback. Glad to know it is useful for you.
Have a nice day!