Open Script Solution

There are lots of questions and requests that asking about the feature at the title of this article. I successfully made the modification regarding this, and now it works properly in client-side of osTicket v1.6 RC5.

1. First of all, download this file, extract it, there is one file inside named multifile.js, then copy it into your root directory of your osTicket, and also to your \scp\ sub directory.
2. Open your \include\client\open.inc.php file, and find this code:

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   <tr> <td>Attachment:</td> <td> <input type="file" name="attachment"><font class="error">&nbsp;<?=$errors['attachment']?></font> </td> </tr>

   then replace with this following code:

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   <tr> <td>Attachment:</td> <td> <!-- <input type="file" name="attachment"><font class="error">&nbsp;<?=$errors['attachment']?></font> --> <input id="my_file_element" type="file" name="file_1" ><font class="error">&nbsp;<?=$errors['file_1']?></font> </td> <tr> <td>Files:</td> <td> <!-- This is where the output will appear --> <script type="text/javascript" src="multifile.js"></script> <div id="files_list"></div> <script> <!-- Create an instance of the multiSelector class, pass it the output target and the max number of files --> var multi_selector = new MultiSelector( document.getElementById( 'files_list' ), 0 ); <!-- Pass in the file element --> multi_selector.addElement( document.getElementById( 'my_file_element' ) ); </script> </td> </tr>

3. Open your \include\class.ticket.php file, and find this code:

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   //online based attached files. function uploadAttachment($file,$refid,$type){

   before the first line of that code above, please insert this following code:

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   //online based attached files. function insertAttachment($ft,$fn,$fs,$refid,$type){ global $cfg;   if(!$ft || !$refid || !$type) return 0;   $dir=$cfg->getUploadDir(); $rand=Misc::randCode(16); $fn=Format::file_name($fn); $filename=rtrim($dir,'/').'/'.$rand.'_'.$fn; if(move_uploaded_file($ft,$filename)){ $sql ='INSERT INTO '.TICKET_ATTACHMENT_TABLE.' SET created=NOW() '. ',ticket_id='.db_input($this->getId()). ',ref_id='.db_input($refid). ',ref_type='.db_input($type). ',file_size='.db_input($fs). ',file_name='.db_input($fn). ',file_key='.db_input($rand); if(db_query($sql) && ($id=db_insert_id())) return $id; //DB insert failed!--remove the file.. @unlink($filename); } return 0; }

   Find again this code:

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   //Upload attachments...web based. if($_FILES['attachment']['name'] && $cfg->allowOnlineAttachments() && $msgid) { if(!$cfg->allowAttachmentsOnlogin() || ($cfg->allowAttachmentsOnlogin() && ($thisclient && $thisclient->isValid()))) { $ticket->uploadAttachment($_FILES['attachment'],$msgid,'M'); //TODO: recover from upload issues? } }

   after the last line of that code, please insert this following code:

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   $totalsize=0; foreach($_FILES as $file) { if ($file['name']!='') { if(!$cfg->canUploadFileType($file['name'])) { $errors['file_1'] .= 'Invalid file type [ '.$file['name'].' ].<br />'; } } if(!$cfg->allowOnlineAttachments()) { $errors['file_1'] .= 'File [ '.$file['name'].' ] rejected.<br />'; } $totalsize = $totalsize + $file['size']; } if($totalsize>$cfg->getMaxFileSize()) { $errors['file_1'] .= 'File is too big ('.$totalsize.' bytes). Max '.$cfg->getMaxFileSize().' bytes allowed.<br />'; }   $uploaded = ''; foreach($_FILES as $file) { if ($file['name'] != NULL ) { if(!$cfg->canUploadFileType($file['name'])) { $error = '<b>Error</b> '.$file['type'].' File type '.$file['name'].' ignored.'; echo $error; } else { $dir=$cfg->getUploadDir(); $rand=Misc::randCode(16); $file['name']=Format::file_name($file['name']); $upload_file=rtrim($dir,'/').'/'.$rand.'_'.$file['name']; if (file_exists($upload_file)) { $error = '<b>Error</b> '.$file['name'].' - already exist.'; echo $error; } elseif ($ticket->insertAttachment($file['tmp_name'],$file['name'],$file['size'],$msgid,'M')!=0) { $uploaded = '<b>Uploaded</b> '.$file['name'].'.'; echo $uploaded; } else { $error = '<b>Error</b> Upload failed '.$file['name'].' - Try again.'; echo $error; } } } }

4. Open your \include\client\viewticket.inc.php file, and find this code:

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   <div align="left"> Attach File<br><input type="file" name="attachment" id="attachment" size=30px value="<?=$info['attachment']?>" /> <font class="error">&nbsp;<?=$errors['attachment']?></font> </div>

   then replace with this following code:

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   <!-- <div align="left"> Attach File<br><input type="file" name="attachment" id="attachment" size=30px value="<?=$info['attachment']?>" /> <font class="error">&nbsp;<?=$errors['attachment']?></font> </div> -->   <div align="left"> Attachment:<br /> <input id="my_file_element" type="file" name="file_1" ><font class="error">&nbsp;<?=$errors['file_1']?></font> <br />Files: <!-- This is where the output will appear --> <script type="text/javascript" src="multifile.js"></script> <div id="files_list"></div> <script> <!-- Create an instance of the multiSelector class, pass it the output target and the max number of files --> var multi_selector = new MultiSelector( document.getElementById( 'files_list' ), 0 ); <!-- Pass in the file element --> multi_selector.addElement( document.getElementById( 'my_file_element' ) ); </script>

5. Open your tickets.php file, and find this code:

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   $errors['attachment']='File is too big. Max '.$cfg->getMaxFileSize().' bytes allowed'; }

   after the last line of that code, please insert this following code:

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   $totalsize=0; foreach($_FILES as $file) { if ($file['name']!='') { if(!$cfg->canUploadFileType($file['name'])) { $errors['file_1'] .= 'Invalid file type [ '.$file['name'].' ].<br />'; } } if(!$cfg->allowOnlineAttachments()) { $errors['file_1'] .= 'File [ '.$file['name'].' ] rejected.<br />'; } $totalsize = $totalsize + $file['size']; } if($totalsize>$cfg->getMaxFileSize()) { $errors['file_1'] .= 'File is too big ('.$totalsize.' bytes). Max '.$cfg->getMaxFileSize().' bytes allowed.<br />'; }

   Find again this code:

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   if($_FILES['attachment']['name'] && $cfg->canUploadFiles() && $cfg->allowOnlineAttachments()) $ticket->uploadAttachment($_FILES['attachment'],$msgid,'M');

   after the last line of that code above, please insert this following code:

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   $uploaded = ''; foreach($_FILES as $file) { if ($file['name'] != NULL ) { if(!$cfg->canUploadFileType($file['name'])) { $error = '<b>Error</b> '.$file['type'].' File type '.$file['name'].' ignored.<br />'; echo $error; } else { $dir=$cfg->getUploadDir(); $rand=Misc::randCode(16); $file['name']=Format::file_name($file['name']); $upload_file=rtrim($dir,'/').'/'.$rand.'_'.$file['name']; if (file_exists($upload_file)) { $error = '<b>Error</b> '.$file['name'].' - already exist.<br />'; echo $error; } elseif ($ticket->insertAttachment($file['tmp_name'],$file['name'],$file['size'],$msgid,'M')!=0) { $uploaded = '<b>Uploaded</b> '.$file['name'].'.<br />'; echo $uploaded; } else { $error = '<b>Error</b> Upload failed '.$file['name'].' - Try again.'; echo $error; } } } }

6. Open your open.php file, and find this code:

   23	//Ticket::create...checks for errors..

   then replace with this following code:

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   //Ticket::create...checks for errors..   $totalsize=0; foreach($_FILES as $file) { if ($file['name']!='') { if(!$cfg->canUploadFileType($file['name'])) { $errors['file_1'] .= 'Invalid file type [ '.$file['name'].' ].<br />'; } } if(!$cfg->allowOnlineAttachments()) { $errors['file_1'] .= 'File [ '.$file['name'].' ] rejected.<br />'; } $totalsize = $totalsize + $file['size']; } if($totalsize>$cfg->getMaxFileSize()) { $errors['file_1'] .= 'File is too big ('.$totalsize.' bytes). Max '.$cfg->getMaxFileSize().' bytes allowed.<br />'; }

That’s all. Enjoy the code, everyone!