Open Script Solution

There are several questions in osTicket Discussion Forum that asking about CC Email in osTicket. If you want to implement CC (Carbon Copy) Email in osTicket v1.6 RC5, you may apply the modification I made. I modified the class.email.php file that located in \include\ sub directory of osTicket System.

1. Open your \include\class.email.php file, and find this code:

   135	function send($to,$subject,$message,$attachment=null) {

   then replace with this following code:

   135	function send($to,$subject,$message,$attachment=null,$cc='') {

   Find again this code:

   161 162 163 164 165 166 167

   $headers = array ('From' => $from, 'To' => $to, 'Subject' => $subject, 'Message-ID' =>'<'.Misc::randCode(6).''.time().'-'.$this->getEmail().'>', 'X-Mailer' =>'osTicket v 1.6', 'Content-Type' => 'text/html; charset="UTF-8"' );

   then replace with this following code:

   161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178

   if ($cc!='') { $headers = array ('From' => $from, 'To' => $to, 'Subject' => $subject, 'Cc' => $cc, 'Message-ID' =>'<'.Misc::randCode(6).''.time().'-'.$this->getEmail().'>', 'X-Mailer' =>'osTicket v 1.6', 'Content-Type' => 'text/html; charset="UTF-8"' ); } else { $headers = array ('From' => $from, 'To' => $to, 'Subject' => $subject, 'Message-ID' =>'<'.Misc::randCode(6).''.time().'-'.$this->getEmail().'>', 'X-Mailer' =>'osTicket v 1.6', 'Content-Type' => 'text/html; charset="UTF-8"' ); }

2. Now, if you want to add a CC Email when calling that send function belongs to class.email.php, then you may use the following code, for example:

   $email->send($email_to,$subject,$body,null,$email_cc); // without attachment

   which $email_cc is a variable that contains of the valid email that you want to CC it.

Hopefully this will help you.