Open Script Solution

Since the article I wrote about the modification Order Tickets by LastMessage in My Tickets Page of osTicket v1.6 RC5 that actually for client-side, then I realized this MyTickets page also belongs to the staff panel. So, if you want to customize the My Tickets page for staff-side, you may apply the following modification I made.

1. Open \include\staff\tickets.inc.php file, and find this code:

   172	$sortOptions=array('date'=>'ticket.created','ID'=>'ticketID','pri'=>'priority_urgency','dept'=>'dept_name');

   then replace with this following code:

   172	$sortOptions=array('date'=>'ticket.created','ID'=>'ticketID','lastresp'=>'lastresponse','lastmsg'=>'lastmessage','pri'=>'priority_urgency','dept'=>'dept_name');

   Find again this code:

   192	$order_by =$order_by?$order_by:'priority_urgency,ticket.created';

   then replace with this following code:

   192 193

   // $order_by =$order_by?$order_by:'priority_urgency,ticket.created'; $order_by =$order_by?$order_by:'ticket.lastmessage';

   Find again this code:

   200 201

   $qselect = 'SELECT DISTINCT ticket.ticket_id,lock_id,ticketID,ticket.dept_id,ticket.staff_id,subject,name,email,dept_name '. ',ticket.status,ticket.source,isoverdue,isanswered,ticket.created,pri.* ,count(attach.attach_id) as attachments ';

   then replace with this following code:

   200 201

   $qselect = 'SELECT DISTINCT ticket.ticket_id,lock_id,ticketID,ticket.dept_id,ticket.staff_id,subject,name,email,dept_name '. ',ticket.status,ticket.source,isoverdue,isanswered,ticket.created,pri.*,count(attach.attach_id) as attachments, ticket.lastresponse, ticket.lastmessage ';

   Find again this code:

   375 376

   <th width="70"> <a href="tickets.php?sort=date&order=<?=$negorder?><?=$qstr?>" title="Sort By Date <?=$negorder?>">Date</a></th>

   then replace with this following code:

   375 376 377 378 379 380

   <th width="70"> <a href="tickets.php?sort=date&order=<?=$negorder?><?=$qstr?>" title="Sort By Date <?=$negorder?>">Date</a></th> <th> <a href="tickets.php?sort=lastresp&order=<?=$negorder?><?=$qstr?>" title="Sort by Last Response <?=$negorder?>">Last Response</a></th> <th> <a href="tickets.php?sort=lastmsg&order=<?=$negorder?><?=$qstr?>" title="Sort by Last Message <?=$negorder?>">Last Message</a></th>

   Find again this code:

   414	<td align="center" nowrap><?=Format::db_date($row['created'])?></td>

   then replace with this following code:

   414 415 416

   <td align="center" nowrap><?=Format::db_date($row['created'])?></td> <td nowrap>&nbsp;<?=Format::db_date($row['lastresponse'])?></td> <td nowrap>&nbsp;<?=Format::db_date($row['lastmessage'])?></td>

Have a nice code!