Comments on: Add Forgot Ticket Number Feature into osTicket System v1.6 RC5

By: fackeid

fackeid — Thu, 17 Nov 2011 19:49:32 +0000

Hi
Thank you for this wonderful mod.

But i am facing problem in implementing it.
I guess i am using 1.6 ST is the main cause .. but still most preferred option will be to ask..
Whether this MOD will work on 1.6ST?

Because in your step # 5
instead of
$t=Format::htmlchars($_POST['lticket']?$_POST['lticket']:$_GET['t']);

in 1.6ST i do have
$t=Format::input($_POST['lticket']?$_POST['lticket']:$_GET['t']);

so not sure about replacing it or not…
so afraid to proceed below that step..

please guide me for 1.6ST

By: mio1401

mio1401 — Sat, 23 Jul 2011 23:03:43 +0000

Se debe colocar al final, archivo "template.inc.php" Forgot Ticket Number Message template used when responding the Forgot Ticket Number request from user. Subject Message Body:

By: John Rayfield

John Rayfield — Fri, 24 Jun 2011 21:03:21 +0000

Hi,
I’ve just implemented this, but I dont see the EMail setup in the templates section.

By: Chris

Chris — Mon, 13 Jun 2011 02:00:16 +0000

Very appreciative of this Mod…I did follow all the steps, then noticed at the end that I was suppose to define the e-mail template…When I tried to do this, after I clicked “Add”, I got a blank page and could not define any variables…I tried reruning the MySql Script but I got the message that those fields already exist…I am a little stuck as to what to do…I am running the newest version of OSTicket as I just downloaded it…please help. Thank you so much.
~Chris

By: Yogiman

Yogiman — Sun, 17 Apr 2011 16:21:36 +0000

I am having the same problem with saving the template, I have read all of the above and checked I have everything in the right place but still no joy.

I have noticed in phpmyadmin that the two new tables are empty at present, is this correct?

Can you shed any light on my problem?

Thanks

Yogiman

By: Masino Sinaga

Masino Sinaga — Thu, 14 Jan 2010 07:08:18 +0000

@Francois

Glad to hear good news from you.

By: Masino Sinaga

Masino Sinaga — Thu, 14 Jan 2010 07:06:57 +0000

@Ramesh Kumar Have you defined your email template from Admin Panel -> Emails -> Templates -> osTicket Default Template -> Forgot Ticket Number ? Error updating template usually happened if you have not defined the related template, yet. Make sure you have defined it. See the latest section/instruction in my article above. Good luck!

By: Ramesh Kumar

Ramesh Kumar — Wed, 13 Jan 2010 21:11:10 +0000

I have updated the code from 88 line but still facing the same prob.
Error: “Error updating the template. Try again”

Or if possible please send me “template.inc.php” for version osticket_1.6.rc5
Please suggest.

By: Francois

Francois — Thu, 31 Dec 2009 01:05:08 +0000

Ha!
The sytem seems to mess up html tags.
Let’s try this way.

… where you read :
Message Body:.
Quite an original ending for a start tag (the orig file has the same error).
Line 43 is Message Body: (orig file has correct html there).

By: Francois

Francois — Thu, 31 Dec 2009 01:00:23 +0000

I’ve got the same pb after installing your MOD: “Error updating the template. Try again”.

Checking and analysing the DB with phpMyAdmin reported no pb.
I entered the email auto-response’s text directly in phpMyAdmin and had no pb to ask for lost tickets thru a fake user and received an answer with opened & closed tx.
Yet, I was still unable to modify my template (Error updating…).

I was then thinking the pb could lie in the ./include/staff/.

Looking in my svn I found that I mistakenly made the change on step 7 at line 42 instead of 88. Me stupid!
This created the mess.
What made me discover this was lines 89 and 105 (step 7), where you read :
Message Body:.
Quite an original ending for a start tag (the orig file has the same error).
Line 43 is Message Body: (orig file has correct html there).

Now it works.

Hope this helps,
Regards.