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osTicket does very good job to restrict the certain permissions to the staff by implementing the User Groups feature. There are seven permissions that have been provided in the User Groups. They are: Can Create Tickets, Can Edit Tickets, Can Close Tickets, Can Transfer Tickets, Can Delete Tickets, Can Ban Emails, and Can Manage Premade. [...]
There are so many articles in the Internet have explained us that the Nested Set Data Model has many advantages (although it is more complex among the others) for handling the Hierarchical Data Model. Some of the advantages of this Nested Set Data Model are: You can create unlimited levels and it only needs one [...]
This following modification will answer the request that being asked via this thread in osTicket Discussion Forum. Since I created this modification based on my Multiple Attachments for Client Side of osTicket 1.6 RC5 modification (this mod also works fine in 1.6 ST version), then you have to implement that multiple attachments mod first before [...]
The following information will give you the idea how to define the certain data type for the certain columns in the table that you created with WP-Table Reloaded plugin. Sometimes one of your columns in that table might be contains the Numeric data type. For example, you have a column named “Quantity” so the data [...]
One of the advantages of WP-Table Reloaded plugin is the ability to define your custom stylesheet from its Plugins Options section. It means, you don’t have to touch or edit the core file of this plugin. Since this will overide the default style that has been defined in the .css file of the plugin, then [...]
For those of you who are using the WP Table Reloaded plugin in your WordPress website, then you will find that until the 1.9.2 version, there is no setting that provided by the author of this plugin to change the default selected record count or rows in the table. It means that when you create [...]
Today I changed some of my website that use Genesis Theme Framework using Genesis Slider plugin. This plugin allows you to create a simple slider that displays the featured image, along with the title and excerpt from each post or page. It seems that all went well, until I discovered the condition that the “Continue [...]
Because the number of the attachment files in a ticket could be increasing anytime, which these attachment files can be derived from the client when creating and reply to a ticket, as well as uploaded by staff when replying to ticket, then consider the situation where your staff someday wants to see or to search [...]
For those of you who want to collapse both the Internal Notes and the Ticket Thread sections as default in osTicket 1.6 ST, then this following modification is definitely right for you. Now each time your staff views a ticket, then the Internal Notes and the Ticket Thread sections will automatically be collapsed as default. [...]
After a few months not involved in osTicket discussion forum, today I saw some requests asking about how to implement the simple time spent on a ticket in osTicket 1.6 ST (stable version) as good as it has been implemented in osTicket 1.6 RC5. Since the author of that mod is busy nowadays and he [...]
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